Symtex join:2005-04-06 Burnaby, BC
1 recommendation |
to tkmckay
Re: How to Get 25mbps service?said by tkmckay:So, 8 days latter and I have both the 3hd/1sd as well as for the most part the Turbo net connection thanks completely to another wonderful Telus employee on this forum (one of many reasons I love this place)! After chatting yesterday I opened another chat session and was able to upgrade my connection from 2hd/1sd to 3hd/1sd and the 15/1 to 25/2.5 Optik net connection. The only downfall is because my line is not the best I only really get the 25/2.5 when I have the tv off, but I will take it. I went from this: »speedtest.net/result/226 ··· 1856.png to this which is with the tv off: »speedtest.net/result/232 ··· 7184.png and with 2 hd streams going on both tv's: »speedtest.net/result/232 ··· 2544.png
All and all, I'm happy. It would be nice to have the first pictures results when watching TV but I will take what I can get at this point. At least with loop bonding I should see very close to the Optik50 50mbps down, or if its available for the package I have now I shouldn't see the speeds drop when watching tv. I had to tweak your connection. You have full 31/3 sync rate now. Sorry about the inconvenience. |
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tkmckay Premium Member join:2002-01-01 Calgary, AB |
tkmckay
Premium Member
2012-Nov-20 11:39 am
So, 8 days latter and I have both the 3hd/1sd as well as for the most part the Turbo net connection thanks completely to another wonderful Telus employee on this forum (one of many reasons I love this place)! After chatting yesterday I opened another chat session and was able to upgrade my connection from 2hd/1sd to 3hd/1sd and the 15/1 to 25/2.5 Optik net connection. The only downfall is because my line is not the best I only really get the 25/2.5 when I have the tv off, but I will take it. I went from this: » speedtest.net/result/226 ··· 1856.pngto this which is with the tv off: » speedtest.net/result/232 ··· 7184.pngand with 2 hd streams going on both tv's: » speedtest.net/result/232 ··· 2544.pngAll and all, I'm happy. It would be nice to have the first pictures results when watching TV but I will take what I can get at this point. At least with loop bonding I should see very close to the Optik50 50mbps down, or if its available for the package I have now I shouldn't see the speeds drop when watching tv. |
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tkmckay |
to Kruisey
I'm going to wait till Monday to phone in again till I have some more information Kruisey, thanks for the reply. |
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Kruisey join:2006-12-30 Vancouver, BC |
to tkmckay
Do hope everything has been settled for you now.I presume it is because you have not replied. |
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Kruisey |
to tkmckay
Talk to 'Loyalty and Retention' because nobody deserves a run around like that.........Good Luck |
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tkmckay Premium Member join:2002-01-01 Calgary, AB |
tkmckay
Premium Member
2012-Nov-15 7:25 pm
call made, turns out what I was told on Monday was a screw up and I'm not able to get Optix Turbo or the 3HD/1SD profile on my line. Disappointment, that's all I feel atm. |
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tkmckay |
to Kruisey
Kruisey, thanks for the reply, I will phone in tomorrow after work! |
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Kruisey join:2006-12-30 Vancouver, BC |
to tkmckay
Phone them back.I would not have waited that long. |
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tkmckay Premium Member join:2002-01-01 Calgary, AB |
to l_dub
I decided to start a chat session with telus to see if the 25/2.5 turbo as well as the 3hd/1sd was available to me now that allot of upgrades have been going on to replace the 15/1 and 2hd/1sd Optix that I currently have. To my surprise I was able to get both the upgrades which I ask to have on Monday and was told they should take 24 hours to go through. I don't want to highjack the thread but does anyone have a suggestion for how long I should wait till I phone in or open another chat since I still haven't seen the update and its now about 48hours? |
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l_dub join:2011-06-20 Edmonton, AB |
to Kruisey
Is there any reason as to why the online tool shows me that the Telus 25mb Turbo internet is not available, but then shows that Telus Optik 25MB internet is available at that same location??? I'm kind of confused as I thought these were exactly the same, just branded a little different. |
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Kruisey join:2006-12-30 Vancouver, BC |
to rayl6
It took me nearly two years to get my 25mbps. Ask to be connected to the 'Loyalty and Retention' department. |
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rayl6 join:2012-11-09 Surrey, BC |
to Kruisey
i have all 3 too internet,tv and phone and telus is literally only a block away from which is a reason i dont understand why they cant give me optik turbo 25 |
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Kruisey join:2006-12-30 Vancouver, BC |
to Knowthenazz
Maybe those customers that have all services with Telus get a better chance . After all the biggest profits are Mobility then TV. I have all services with them including a home phone. THis was just a thought from me. |
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to amorak
I'm 2 blocks away from friends who have Telus25, in 3 different directions..
I'd very much appreciate it if someone could check if it's possible for me as well.
Thanks! |
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amorak join:2011-03-12 Calgary, AB |
amorak
Member
2012-Nov-10 8:07 pm
Can anyone help me out and see if it's possible to get 25mbps at my location? I really don't want to switch to Shaw but need 25mbps minimum... |
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to rayl6
Pray. |
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rayl6 join:2012-11-09 Surrey, BC |
to bimmerdriver
how can i get help from the special telus angel? |
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to Kruisey
I know how you feel. I was the one left behind too, until the Special Telus Angel helped me. Heh! |
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Kruisey join:2006-12-30 Vancouver, BC |
to AnonDSLGuy
I got help from a Special Telus Angel,not on this site ,after months and months of being told I didnot qualify so I know how it feels to have neighbours across the street who have and be the one left behind. |
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AnonDSLGuy to amorak
Anon
2012-Nov-8 9:59 pm
to amorak
said by amorak:Hey guys,
I have the 15MB service, but I wand the 25mbps. Telus tells me it's not available, yet my neighbour behind me can get it. Any way to get some support to check if there is any way to get me to 25mbps. Ask to get a loop qual override done, in all likely hood your line is capable of much more than what loop qual indicates. Sadly loop qual is a complex topic, and the assumptions on noise models hurt most loops. Tier 2 can look at your line Assia DSL Expresse, it'll give an MABR value for what your loop can likely hit, and then a qual override can be done based on that value. |
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Kruisey join:2006-12-30 Vancouver, BC |
to amorak
Well 'Special Person' Help this guy. Remember you will be giving your BEST help to a customer |
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to bimmerdriver
said by bimmerdriver:Are you talking about internet only or Optik? If your neighbour can get it, you may not be eligible because you're too far from the DSLAM. When I originally tried to get bumped up to 25 Mbps Optik, Telus was balking, but a kind person on this board helped out and I've been getting 25 Mbps ever since. Same here, when I had Optik. Even though their tools said I didn't qualify, this special person pushed it through and my speeds were perfect. Go figure.. |
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to amorak
Are you talking about internet only or Optik? If your neighbour can get it, you may not be eligible because you're too far from the DSLAM. When I originally tried to get bumped up to 25 Mbps Optik, Telus was balking, but a kind person on this board helped out and I've been getting 25 Mbps ever since. |
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pfak Premium Member join:2002-12-29 Vancouver, BC |
to amorak
said by amorak:Thanks, genius. I'm serious. If you don't qualify, you don't qualify. Sounds like you're on the cusp of being able to get service. |
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amorak join:2011-03-12 Calgary, AB |
to pfak
Thanks, genius. |
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pfak Premium Member join:2002-12-29 Vancouver, BC |
to amorak
You could move? |
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amorak join:2011-03-12 Calgary, AB |
amorak
Member
2012-Nov-8 11:50 am
Hey guys,
I have the 15MB service, but I wand the 25mbps. Telus tells me it's not available, yet my neighbour behind me can get it. Any way to get some support to check if there is any way to get me to 25mbps. |
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