dm145
join:2009-12-12
Clifton, NJ | reply to cabletecht
Re: [OOL] Credit Request Online Form Plus not everyone was down for the same duration |
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BobAccount deleted
join:2012-07-22
New Jersey | CV should be able to tell when STBs and modems (phones) were offline. |
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dm145
join:2009-12-12
Clifton, NJ | said by Bob:CV should be able to tell when STBs and modems (phones) were offline.
Lol |
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TheWiseGuyDog And ButterflyPremium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:2 Reviews:
 ·Optimum Online
| reply to Bob
They can at least at a specific moment but it is likely they do not keep a database of when every one of the 3 Million modems and maybe 4-6 Million Set tops is on/off line and whether it is simply because someone disconnected their modem.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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| reply to Bob
said by Bob:CV should be able to tell when STBs and modems (phones) were offline.
I'm sure they can. But it doesn't tell them why its offline. |
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TheWiseGuyDog And ButterflyPremium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:2 Reviews:
·Optimum Online
| said by cabletecht:said by Bob:CV should be able to tell when STBs and modems (phones) were offline.
I'm sure they can. But it doesn't tell them why its offline. They certainly have logs of the DHCP requests/renewals and might have logs on each CMTS of activity for debugging but I suspect that they do not have a centralized database of which device was online and offline at a specific time. I guess it is possible they do have logs of every device but I'm not sure what the purpose of it would be on a normal basis. If they do then it would be simple to give rebates to anyone who was offline but without a centralized log of when devices were online and for how long etc it would be a large amount of work even if there are logs on the CMTS.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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