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Bob4
Account deleted
join:2012-07-22
New Jersey

Bob4 to dm145

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Re: [OOL] Credit Request Online Form

CV should be able to tell when STBs and modems (phones) were offline.
dm145
join:2009-12-12
Clifton, NJ

dm145

Member

said by Bob4:

CV should be able to tell when STBs and modems (phones) were offline.

Lol
TheWiseGuy
Dog And Butterfly
MVM
join:2002-07-04
East Stroudsburg, PA

TheWiseGuy to Bob4

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They can at least at a specific moment but it is likely they do not keep a database of when every one of the 3 Million modems and maybe 4-6 Million Set tops is on/off line and whether it is simply because someone disconnected their modem.
cabletecht
join:2012-06-08

cabletecht to Bob4

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to Bob4
said by Bob4:

CV should be able to tell when STBs and modems (phones) were offline.

I'm sure they can. But it doesn't tell them why its offline.
TheWiseGuy
Dog And Butterfly
MVM
join:2002-07-04
East Stroudsburg, PA

TheWiseGuy

MVM

said by cabletecht:

said by Bob4:

CV should be able to tell when STBs and modems (phones) were offline.

I'm sure they can. But it doesn't tell them why its offline.

They certainly have logs of the DHCP requests/renewals and might have logs on each CMTS of activity for debugging but I suspect that they do not have a centralized database of which device was online and offline at a specific time. I guess it is possible they do have logs of every device but I'm not sure what the purpose of it would be on a normal basis. If they do then it would be simple to give rebates to anyone who was offline but without a centralized log of when devices were online and for how long etc it would be a large amount of work even if there are logs on the CMTS.