[Line Problem] Where to get network status by city/zip?
My San Diego residential DSL was offline for 75 minutes overnight.
Spent maybe 15 minutes in chat with AT&T, who said that there was no outage. She directed me to this KB article:
Is there an outage in my area?
The "Troubleshoot and Resolve" link in that article takes me to my Account Overview page. In other words, useless.
I called tech support and after another 15 minutes or so, the tech was able to confirm that there was planned maintenance from 12am to 6am.
1. Where can I go online to see current and historical outages?
2. How can I be notified about planned maintenance in advance?
actions · 2012-Nov-8 12:25 pm · (locked)
NormanSI gave her time to steal my mind awayPremium,MVMReviews:
San Jose, CA
1. I don't know that they have ever reported historical outages; and it has been a while since I have seen a current outage page. Used to be one, but it never seemed to be updated.
2. I believe that the normal maintenance window is about 12:00AM to 2:00AM. I have never been informed of a way to receive maintenance notice. On occasion I have seen a notice posted in the AT&T forums by one of the techs; but it is not a routine event.
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
actions · 2012-Nov-8 2:35 pm · (locked)
Thanks. Seems like that is info they could and should provide.
DSL Extreme, for example, posts info on their web site and on Twitter. I use RSS to pull the Twitter feed. Not perfect but it really helps to know if an outage was due to maintenance or a fault in my equipment.
actions · 2012-Nov-8 4:07 pm · (locked)