| [Line Problem] Where to get network status by city/zip? My San Diego residential DSL was offline for 75 minutes overnight.
Spent maybe 15 minutes in chat with AT&T, who said that there was no outage. She directed me to this KB article:
Is there an outage in my area?
»www.att.com/esupport/article.jsp···zQFMvrF7
The "Troubleshoot and Resolve" link in that article takes me to my Account Overview page. In other words, useless.
I called tech support and after another 15 minutes or so, the tech was able to confirm that there was planned maintenance from 12am to 6am.
1. Where can I go online to see current and historical outages?
2. How can I be notified about planned maintenance in advance?
Thanks,
Mark |
|
 NormanSPremium,MVM
join:2001-02-14
San Jose, CA
kudos:9 | 1. I don't know that they have ever reported historical outages; and it has been a while since I have seen a current outage page. Used to be one, but it never seemed to be updated.
2. I believe that the normal maintenance window is about 12:00AM to 2:00AM. I have never been informed of a way to receive maintenance notice. On occasion I have seen a notice posted in the AT&T forums by one of the techs; but it is not a routine event.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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| Thanks. Seems like that is info they could and should provide.
DSL Extreme, for example, posts info on their web site and on Twitter. I use RSS to pull the Twitter feed. Not perfect but it really helps to know if an outage was due to maintenance or a fault in my equipment. |
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