said by koitsu:He also sounded a little surprised -- I don't think he was expecting a plethora of highly detailed information, at least from a generic end customer. Surprise! Us engineers are a wily bunch. 
I know, I think I always throw techs for a loop when I start rattling off my line stats, networking stuff, etc. Networking isn't my business, but engineering is and much of my job revolves around solving complex problems and pinpointing a root cause. So naturally, I get a little OCD when it comes to issues I see with my connection and trying to solve them.
Glad you have a contact now and it sounds like the issue is getting some traction! Good luck!
