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·Verizon Online DSL
reply to Smith6612
Re: [speed/latency] lower dsl sync and speed after Sandy
said by Smith6612:Also, the last I recall: They only help with users on consumer accounts / non static IP Address(es) accounts.
Verizon Direct here on this website may also be able to help, but the last I recall they've been playing the "Automatic speed for package" game and they also don't have access to the billing records.
said by Smith6612:Thanks I will try that...
If memory recalls, if you were to dial just the standard 1-800-VERIZON number and then press the option for High Speed Internet > Technical support (they change the menus constantly), the agent you get on the line should have the ability to put in a re-provision request if they see the speed is off. Just explain your case saying the line after the storm has decreased in speed, you've tried rebooting your modem (which I assume has been done) and you'd like them to check your line profile. Failing that, someone in Billing would need to verify what package you have and then push for a re-provision if they see you're off (without adjusting your price/package, though).
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.