I'm glad I am not the only one having this issue. So far, they have been treating this as an isolated issue. I have send this forum info to them and hopefully they can collaborate with WOW_Dan and get this resolved sooner than later.
I am having the same issue for the past few days. Have tried all the suggested things, using Google DNS 220.127.116.11 and 18.104.22.168 and open DNS, rebooting router and modem, removing router from the system, clearing cache, etc. Nothing works consistantly.
All other services working fine, speedtest.net returns good results.
But Youtube and the google Play Store do not work.
This seems to come and go, it was working fine earlier today but not now. Are there bandwidth restrictions or what? I am about to switch to Time Warner, I need youtube videos. It's something with WOW and not router. I can't watch them on my phone with wifi but when turning off wifi I can on the phone. I guess I will remove the router and try the modem direct for the PC and if it does not work then WOW 100%.
I get 1 video to play every 10 or 15 times I try and then nothing. I think I get it working when one of the ADs starts to play but then the actual video won't play.
Just got a new android phone and not having the play store available vai WIFI is maybe even a bigger deal. Using 3G connection to download all the apps I want to install is a painfully slow process. My Android table it dead in the water as I don't even have the 3G option there. Without the play store available by wifi to add anything to it I would need to side load the apk which is not too easy. I haven't tried it yet, but i may not even be able to do that as my PC might not be able to connect to the playstore to download the apk.
Anyway, this is a really frustrating issue. I can't get through to WOW customer service, the last time I waited 15 minutes on hold and then got voicemail. I've already tried their usual fixes of rebooting, etc.
Glad I'm not alone and that as a group we seem to have determined this is a WOW-Google issue and not something within our homes.
I agree. This is more than likely a google issue. They have, in the past, rolled out changes and new tech before everything is perfected for all applications. This could be caused by a number of different things.
I was connected directly with the modem at lunch today and youtube service was intermittent. I would get the "An error has occurred. Please try again later." issue but after a couple refreshes it would come through alright.
So I guess this thread should be closed. A new thread should be started with google and then maybe with enough squaking we'll get noticed.
I would suggest you guys get on the google products thread I posted to earlier and blow it up. This isn't really the correct platform for this problem.
Test out updating your Android apps via the Play Store connected to WiFi on UltraTV... YouTube and Play Store seem to be an intermittent constant if that makes sense... I'm assuming there are some routing issues between WOW back end systems and Google's systems.. Changing your DNS IPs to Google's or OpenDNS do not fix the issue...
On a happier note.. I have received very good response from Libby from WOW - she is fully engaged and has requested some assistance from some higher level teams. WOW_Dan might also be involved in this collaboration. This is big.. I have a good feeling they will fix it in short order. Please be patient everyone.
I'm also having this exact same issue from Evansville, IN.--I've found that the Ads will play fine, and so will private/unlisted videos such as this test video someone uploaded a to check but it's the public YT videos that refuse to initialize. I'm glad I'm not the only WOW fellow with this issue.
Some other pertinent information I figure I should include: Chrome Version 23.0.1271.64 m Flash Player Version: 22.214.171.124 Windows 8 up to date as of 11/14/12
Steps taken to attempt a fix: Re-installed Chrome Re-installed Flash Allowed exception for youtube.com on firewall Disabled all 3rd party plugins
I noticed this for the first time yesterday when I tried to D/L from the Google PLay Store--it CRAWLED!! Normally, it is VERY fast, and when I switched to 4G LTE, well, it was supersonic!! What's going on??!! -- Rich K South Euclid, OH
I did speak too soon. After playing one video and downloading one app I am back to getting the "an error occurred please try again later" message at youtube and hanging on "downloading" at the app store.
Called WOW customer service. Was told the wait was 45 minutes, but got a rep in about 20.
During the time that I was on hold I tried several times to play videos and download from the play store.
I had some success and things seemed to be back up and running again.
The rep I spoke to indicated my modem had not been rebooted in 97 days (I had unplugged it for 1 minute a couple of times recently). She sent the reboot trigger and when everything came back up: no youtube or playstore again.