Test out updating your Android apps via the Play Store connected to WiFi on UltraTV... YouTube and Play Store seem to be an intermittent constant if that makes sense... I'm assuming there are some routing issues between WOW back end systems and Google's systems.. Changing your DNS IPs to Google's or OpenDNS do not fix the issue...
On a happier note.. I have received very good response from Libby from WOW - she is fully engaged and has requested some assistance from some higher level teams. WOW_Dan might also be involved in this collaboration. This is big.. I have a good feeling they will fix it in short order. Please be patient everyone.
I'm also having this exact same issue from Evansville, IN.--I've found that the Ads will play fine, and so will private/unlisted videos such as this test video someone uploaded a to check but it's the public YT videos that refuse to initialize. I'm glad I'm not the only WOW fellow with this issue.
Some other pertinent information I figure I should include: Chrome Version 23.0.1271.64 m Flash Player Version: 18.104.22.168 Windows 8 up to date as of 11/14/12
Steps taken to attempt a fix: Re-installed Chrome Re-installed Flash Allowed exception for youtube.com on firewall Disabled all 3rd party plugins
I noticed this for the first time yesterday when I tried to D/L from the Google PLay Store--it CRAWLED!! Normally, it is VERY fast, and when I switched to 4G LTE, well, it was supersonic!! What's going on??!! -- Rich K South Euclid, OH
I did speak too soon. After playing one video and downloading one app I am back to getting the "an error occurred please try again later" message at youtube and hanging on "downloading" at the app store.
Called WOW customer service. Was told the wait was 45 minutes, but got a rep in about 20.
During the time that I was on hold I tried several times to play videos and download from the play store.
I had some success and things seemed to be back up and running again.
The rep I spoke to indicated my modem had not been rebooted in 97 days (I had unplugged it for 1 minute a couple of times recently). She sent the reboot trigger and when everything came back up: no youtube or playstore again.
So I contacted Google. Filled out a play store ticket, put my phone number in and boom, Kyle called me in 30 seconds (WOW could learn a thing or 2 there).
He reviewed the notes and admitted he was a bit stumped. He asked about firewall settings on my router which I hadn't mentioned in the ticket notes. Play Store uses port 5228 which I found when researching my problem originally. I thought that I had opened that port up in my D-Link DIR-655 router.
While on the phone with Kyle I logged in to the router and noticed my setting was for TCP only. I changed it to BOTH, TCP and UDP for port 5228.
An app immediately started downloading on my android tablet and a youtube video started playing.
Kyle and I parted ways, but no such luck. Tried to download a second app and play a 2nd video and same issue is back.
Mine still down. This is very frustrating for my family and I'm going to change providers soon. Might try AT&T Uverse.
Once again, I take any device to another network, YouTube works fine. Just not on my home network. Any other video service works fine on my home network. It's not a device or operating system or browser issue. Tried on iPad, laptops, desktop, and smartphone. Android, IOS 4, Windows 7, Windows Vista, Safari, Chrome, Exploror, Ethernet and wireless. All combinations fail on my home network.
Come to think of it, a few weeks ago I was able to stream videos wirelessly on my cell phone via my home network, but lately with the slowdown (actually, crawl) experienced with Google Play Store, I have noticed that I cannot stream anything without it having to stop and buffer every few seconds. I have a 65 Mbps wireless link with my cell phone in my home, so why is my throughput apparently suffering? Does this coincidentally coincide with everyone else's Youtube problems and/or with the latest software/firmware push...? Any ideas? Thank you in advance. -- Rich K South Euclid, OH
I'm not entirely sure what the problem might be here, but I will be escalating this to our network engineering group to see if they've heard about this, and what they might be able to look into. I will be back in the office on Monday to take a closer look.
It's not flash because its not working on my IPads or my DirecTV app either. We keep going back to what ifs based on home equipment but I'll say it again - 2 windows laptops, 1 desktop, 1 android phone - on home network, no Youtube. Outside network, Youtube works great. On home network, all other video services work fine and dandy. I've reset and rebooted every thing in every imaginable combination. The only conceivable thing left is the home network, i.e. WOW.
Sat on phone for 45 minutes waiting for WOW tech support and then got the disconnect/busy tone.