Topic 'Youtube Streaming Down' in forum 'W.O.W.' - dslreports.com

Re: Youtube Streaming Down - Awesome now

Tue, 20 Nov 2012 04:57:12 EDT

usa2k posted : No issue here with this for example:

»www.youtube.com/watch?v=W35wtfcByIY

Re: Youtube Streaming Down - Awesome now

Mon, 19 Nov 2012 16:05:32 EDT

anon posted : OK, back to not working.

I am beginning to think that playing of youtube videos is the cause rather than something with the play store. As I mentioned, all weekend I was able to download apps from the play store without issue. I never attempted to play a youtube video.

This morning, I'm down in my office and had occasion to click a link to view a youtube clip. It played without issue. I played a few more thinking that I was back in business. All in the same window.

Then, from another browser window in Chrome I launched another youtube clip, and back to the "a problem occurred" error.

Now the playstore is not working either.

So, used playstore without issue for 48 hours or more, played a few videos, played one in a new window and then all stopped working.

Re: Youtube Streaming Down - Awesome now

Mon, 19 Nov 2012 10:48:14 EDT

anon posted : It is back working for me. Has been since some point late Friday. Still working this morning.

I hate not knowing what the issue was almost as much as the problem itself. The only thing keeping me from thinking I was crazy was that others were having the same issue.

Re: Youtube Streaming Down - Awesome now

Mon, 19 Nov 2012 06:50:57 EDT

jupiter47 posted : Mine is down; straight off the modem, no router.
It was down intermittently yesterday as well.

Re: Youtube Streaming Down - Awesome now

Mon, 19 Nov 2012 04:50:21 EDT

usa2k posted : Ha! I got a $20 credit for one of the two times Ultra was down. The second time the device was replaced and all the TV functions have been perfect, but no credit for that.

I'm just happy YouTube is smooth again.

Re: Youtube Streaming Down - Awesome now

Sun, 18 Nov 2012 22:02:20 EDT

JamfSlayer posted : See, once again - WOW_Dan gets involved and the issue is fixed.. I will be sure to post otherwise, but the YouTube/Play Store issue appears to be fixed for UltraTV subscribers - for now.. Used it all weekend, with no issues.

WOW_Dan needs a raise, because this is the longest duration we have had all of these services available since Nov 3....

Hopefully someone at WOW is nice and gives all of us an account credit - like maybe a free month or two for helping them in their troubleshooting :)

Re: Youtube Streaming Down - Awesome now

Sun, 18 Nov 2012 21:55:16 EDT

JamfSlayer posted : Maybe the accidentally moved their highest paying subscribers to a lower policy for some reason with the new billing upgrade... After Friday night, I have been able to update, download, etc, rebuild a phone, download all apps.. And also use the YouTubes... :)

Re: Youtube Streaming Down - Awesome now

Sun, 18 Nov 2012 18:46:08 EDT

usa2k posted : I tried a test while streaming a perfectly working YouTube

»www.youtube.com/watch?v=yVDUTX3g94A

I know that's not the way to get a good result, but the result is great!

EDIT: It is a still picture on this video

--

Jim, VoIP 12/2002, VOIPo 2/2007
FAH-Tool~Pets~Join Artist-247

Re: Youtube Streaming Down

Sun, 18 Nov 2012 12:01:03 EDT

anon posted : good here in evansville last 3 days- keep fingers crossed

Re:Youtube Streaming Down

Sat, 17 Nov 2012 12:47:47 EDT

asilentshout posted : Been working here since yesterday as well. I doubt it was a Windows update as all of the devices on my network are Apple.

Re:Youtube Streaming Down

Sat, 17 Nov 2012 11:19:28 EDT

jupiter47 posted : I'm good as well; have been since yesterday.

Re:Youtube Streaming Down

Fri, 16 Nov 2012 21:42:34 EDT

usa2k posted : Working perfectly today (now). My Win7 did get an update, and Java got an update too. Did that fix it? No clue.

Maybe everyone is good now?

»www.youtube.com/watch?v=kmmPFrkuPq0

Played without a hitch.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 14:41:16 EDT

Gerard1234 posted : Never had a problem here since I got WOW 2 months ago. Use it just about every day. :) I have Ultra.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 14:34:01 EDT

jgo1961 posted : For whatever it's worth, I taught in a school in Ohio last year and Youtube would get futzzed up by the school's security software, some of which was to prevent students, but not teachers, from using Youtube. The IT guys had a hard time keeping Youtube running for the people who were supposed to have it. I'm wondering it there is something in the way WOW is delivering the internet service that is doing something to inhibit Youtube. Just grasping for straws here.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 14:27:57 EDT

anon posted : Back to not working again. So frustrating.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 14:27:39 EDT

jgo1961 posted : It's not flash because its not working on my IPads or my DirecTV app either. We keep going back to what ifs based on home equipment but I'll say it again - 2 windows laptops, 1 desktop, 1 android phone - on home network, no Youtube. Outside network, Youtube works great. On home network, all other video services work fine and dandy. I've reset and rebooted every thing in every imaginable combination. The only conceivable thing left is the home network, i.e. WOW.

Sat on phone for 45 minutes waiting for WOW tech support and then got the disconnect/busy tone.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 14:19:31 EDT

jgo1961 posted : I meant IOS 5, not 4

Re: Youtube Streaming Down

Fri, 16 Nov 2012 10:35:26 EDT

Drazhar posted : As an aside, it's definitely not Flash because I tried it while opted in to the YouTube HTML5 beta.

Then the error message would be "This video is not available" instead of "an error occurred"

Hopefully everything we've reported helps get this ironed out!

Re: Youtube Streaming Down

Fri, 16 Nov 2012 10:34:17 EDT

WOW_Dan posted : I'm not entirely sure what the problem might be here, but I will be escalating this to our network engineering group to see if they've heard about this, and what they might be able to look into. I will be back in the office on Monday to take a closer look.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 10:30:21 EDT

anon posted : I've had no issues this morning with either Youtube or Play Store. Unlike the last few days where one video would play, I'd get my hopes up and then the next would fail that has not happened today.

But, since I have no idea what the cause was and even less of one about what was changed to get it working I'm leery this problem may return at any time.

Re: Youtube Streaming Down

Fri, 16 Nov 2012 09:55:40 EDT

Drazhar posted : Something worth considering, it might be due to server issues in New York area still being slammed as a result of Superstorm Sandy?

Re: Youtube Streaming Down

Fri, 16 Nov 2012 08:43:39 EDT

anon posted : I bet it's related to the Adobe Flash release on 11-6 or 11-7. It seems it started after that and that's what youtube uses. WOW and Adobe need to figure it out what Adobe Flash broke.

Here is a link:

»forums.adobe.com/message/4827339

Re: Youtube Streaming Down

Fri, 16 Nov 2012 07:56:08 EDT

richkut posted : Come to think of it, a few weeks ago I was able to stream videos wirelessly on my cell phone via my home network, but lately with the slowdown (actually, crawl) experienced with Google Play Store, I have noticed that I cannot stream anything without it having to stop and buffer every few seconds. I have a 65 Mbps wireless link with my cell phone in my home, so why is my throughput apparently suffering? Does this coincidentally coincide with everyone else's Youtube problems and/or with the latest software/firmware push...? Any ideas? Thank you in advance. :uhh:
--
Rich K
South Euclid, OH

Re: Youtube Streaming Down

Fri, 16 Nov 2012 07:48:01 EDT

Gerard1234 posted : :)Youtube works here just fine

Re: Youtube Streaming Down

Fri, 16 Nov 2012 04:07:30 EDT

Couch Potato posted : Insight customers are having issues too... »[Speed] YouTube HD videos very laggy - Lexington, KY
--
My posts are of my own opinion, not my employer's.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 19:01:37 EDT

Drazhar posted : Interesting, but that doesn't give many ideas as to what changed in our routers that would suddenly cause YouTube and Google Play issues.

Unfortunately with three computers in the house, connecting directly to the modem isn't an option.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 18:51:50 EDT

jupiter47 posted : Did you try plugging a pc directly to the modem?
I'm up and working fine now and have been for the last 36 hours or so when connected to modem, not the wireless router.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 18:29:04 EDT

jgo1961 posted : Mine still down. This is very frustrating for my family and I'm going to change providers soon. Might try AT&T Uverse.

Once again, I take any device to another network, YouTube works fine. Just not on my home network. Any other video service works fine on my home network. It's not a device or operating system or browser issue. Tried on iPad, laptops, desktop, and smartphone. Android, IOS 4, Windows 7, Windows Vista, Safari, Chrome, Exploror, Ethernet and wireless. All combinations fail on my home network.

Haven't tried DirecTV app yet. Will do tonight.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 17:59:45 EDT

anon posted : So I contacted Google. Filled out a play store ticket, put my phone number in and boom, Kyle called me in 30 seconds (WOW could learn a thing or 2 there).

He reviewed the notes and admitted he was a bit stumped. He asked about firewall settings on my router which I hadn't mentioned in the ticket notes. Play Store uses port 5228 which I found when researching my problem originally. I thought that I had opened that port up in my D-Link DIR-655 router.

While on the phone with Kyle I logged in to the router and noticed my setting was for TCP only. I changed it to BOTH, TCP and UDP for port 5228.

An app immediately started downloading on my android tablet and a youtube video started playing.

Kyle and I parted ways, but no such luck. Tried to download a second app and play a 2nd video and same issue is back.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 16:32:25 EDT

Drazhar posted : Gonna go with not very.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 16:11:31 EDT

asilentshout posted : Hah, it's working at the moment. Let's see how long it lasts.

edit: lasted about 2 minutes

Re: Youtube Streaming Down

Thu, 15 Nov 2012 16:10:20 EDT

asilentshout posted : If they would just check this 3 page thread instead of passing the buck, that'd really expedite things.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 16:00:05 EDT

anon posted : After 2 sessions of calling WOW the person I talked with the 2nd time put me on hold and talked to her helpdesk person who indicated they had never heard of this.

They suggested I use another browser (already tried that) or contact Google.

Really no idea where to go from here.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 15:40:58 EDT

asilentshout posted : I'm so relieved to find that I'm not the only one with this bizarre issue. In Columbus, Ohio here with all of the exact issues above. Just wanted to chime in!

Re: Youtube Streaming Down

Thu, 15 Nov 2012 13:38:48 EDT

anon posted : Called WOW customer service. Was told the wait was 45 minutes, but got a rep in about 20.

During the time that I was on hold I tried several times to play videos and download from the play store.

I had some success and things seemed to be back up and running again.

The rep I spoke to indicated my modem had not been rebooted in 97 days (I had unplugged it for 1 minute a couple of times recently). She sent the reboot trigger and when everything came back up: no youtube or playstore again.

This is so bizarre.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 12:26:46 EDT

anon posted : I did speak too soon. After playing one video and downloading one app I am back to getting the "an error occurred please try again later" message at youtube and hanging on "downloading" at the app store.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 12:18:29 EDT

usa2k posted : Heh, just tried it here and noticed YouTube does not play right too. (I have Ultra.)

»www.youtube.com/watch?v=kmmPFrkuPq0

On vevo sound comes through
»www.vevo.com/watch/the-moody-blu···30300095

Speed test is not bad

Re: Youtube Streaming Down

Thu, 15 Nov 2012 11:40:48 EDT

Drazhar posted : Mine has stopped again.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 11:09:42 EDT

anon posted : I don't want to speak too soon, but a video just played and an app just downloaded via wifi.

Things seem to be working for the moment.

Re: Youtube Streaming Down

Thu, 15 Nov 2012 10:55:59 EDT

richkut posted : I noticed this for the first time yesterday when I tried to D/L from the Google PLay Store--it CRAWLED!! Normally, it is VERY fast, and when I switched to 4G LTE, well, it was supersonic!! What's going on??!! :huh:
--
Rich K
South Euclid, OH

Re: Youtube Streaming Down

Thu, 15 Nov 2012 08:15:24 EDT

Body Count posted : Yeah I can't update android apps through the play store over wifi either. Have to switch to 4G wireless to do it.

So this is bigger than we all think.

Re: Youtube Streaming Down

Wed, 14 Nov 2012 23:44:22 EDT

anon posted : I'm also having this exact same issue from Evansville, IN.--I've found that the Ads will play fine, and so will private/unlisted videos such as this test video someone uploaded a to check but it's the public YT videos that refuse to initialize. I'm glad I'm not the only WOW fellow with this issue.

Some other pertinent information I figure I should include:
Chrome Version 23.0.1271.64 m
Flash Player Version: 11.5.31.2
Windows 8 up to date as of 11/14/12

Steps taken to attempt a fix:
Re-installed Chrome
Re-installed Flash
Allowed exception for youtube.com on firewall
Disabled all 3rd party plugins

Re: Youtube Streaming Down

Wed, 14 Nov 2012 22:14:39 EDT

JamfSlayer posted : On a happier note.. I have received very good response from Libby from WOW - she is fully engaged and has requested some assistance from some higher level teams. WOW_Dan might also be involved in this collaboration. This is big.. I have a good feeling they will fix it in short order. Please be patient everyone.

Re: Youtube Streaming Down

Wed, 14 Nov 2012 22:06:58 EDT

JamfSlayer posted : Test out updating your Android apps via the Play Store connected to WiFi on UltraTV... YouTube and Play Store seem to be an intermittent constant :) if that makes sense... I'm assuming there are some routing issues between WOW back end systems and Google's systems.. Changing your DNS IPs to Google's or OpenDNS do not fix the issue...

Re: Youtube Streaming Down

Wed, 14 Nov 2012 21:16:18 EDT

Body Count posted : Youtube stopped working for me as well. UltraTV setup

Re: Youtube Streaming Down

Wed, 14 Nov 2012 20:19:05 EDT

anon posted : Same problem as all other post here in Evansville. Getting very frustrated! Cant get a hold of WOW to tell them to take a hike. Customer service is a big thumbs down.

Re: Youtube Streaming Down

Wed, 14 Nov 2012 20:06:00 EDT

jupiter47 posted : I agree. This is more than likely a google issue. They have, in the past, rolled out changes and new tech before everything is perfected for all applications. This could be caused by a number of different things.

I was connected directly with the modem at lunch today and youtube service was intermittent. I would get the "An error has occurred. Please try again later." issue but after a couple refreshes it would come through alright.

So I guess this thread should be closed. A new thread should be started with google and then maybe with enough squaking we'll get noticed.

I would suggest you guys get on the google products thread I posted to earlier and blow it up. This isn't really the correct platform for this problem.

Re: Youtube Streaming Down

Wed, 14 Nov 2012 19:15:07 EDT

baess posted :

said by ColumbusOH :

Glad I'm not alone and that as a group we seem to have determined this is a WOW-Google issue and not something within our homes.

Maybe not something within your homes but there has to be a commonality to those of you having the issue.

Re: Youtube Streaming Down

Wed, 14 Nov 2012 19:13:25 EDT

anon posted : I get 1 video to play every 10 or 15 times I try and then nothing. I think I get it working when one of the ADs starts to play but then the actual video won't play.

Just got a new android phone and not having the play store available vai WIFI is maybe even a bigger deal. Using 3G connection to download all the apps I want to install is a painfully slow process. My Android table it dead in the water as I don't even have the 3G option there. Without the play store available by wifi to add anything to it I would need to side load the apk which is not too easy. I haven't tried it yet, but i may not even be able to do that as my PC might not be able to connect to the playstore to download the apk.

Anyway, this is a really frustrating issue. I can't get through to WOW customer service, the last time I waited 15 minutes on hold and then got voicemail. I've already tried their usual fixes of rebooting, etc.

Glad I'm not alone and that as a group we seem to have determined this is a WOW-Google issue and not something within our homes.

Re: Youtube Streaming Down

Wed, 14 Nov 2012 19:10:00 EDT

baess posted : No issues here. If most WOW customers aren't experiencing a problem (if it was widespread there'd be a lot more posts) that must mean something. It certainly is not system wide.