And you will see my name on that forum post as well, recently confirming IMAP but a couple months ago also stating that it wasn't an option.
I'm not sure how this slipped through the cracks and I apologize for that. It has now been added to our knowledge base so agents can find it. I will also be speaking to our quality/training department later today to see about sending a communication out to the floor for those agents that have fielded the question enough in the past to already have a "no" ready without having to check the KB. -- TSI Keith (E-Services) - TekSavvy Solutions Inc. Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )