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frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:3
Reviews:
·Optimum Online
reply to Bob4

Re: [OOL] Credit Request Online Form

said by Bob4:

If you submit the form, it may take up to two billing cycles (according to the recording on the phone).

It's only "up to" 2 because if you request the credit (or, if it is applied) just before the billing cycle ends when the bill is generated, it will not show until the one after that. Same thing goes with requesting it over the phone, just that you know it is entered at the time of call (not a guarantee with the online form).

Bob4
Account deleted

join:2012-07-22
New Jersey
OK, that makes sense. Since my payment was due on Nov 6, I'm glad I called and got the credit right away.