said by bimmerdriver:Same here, when I had Optik. Even though their tools said I didn't qualify, this special person pushed it through and my speeds were perfect. Go figure..
Are you talking about internet only or Optik? If your neighbour can get it, you may not be eligible because you're too far from the DSLAM. When I originally tried to get bumped up to 25 Mbps Optik, Telus was balking, but a kind person on this board helped out and I've been getting 25 Mbps ever since.