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Matt_31
Who Hit The Power Button
Premium
join:2003-02-21
Jasper, IN
Reviews:
·Insight Communic..
reply to njandtmp

Re: Intermittent connection issues; cannot access 192.168.100.1

I am using a Model TM502G (from Insight) and checked and was able to log in ok. Then checked the Comcast tech report and they said the error was ..

I will confirm this right now. Yes when a 40X,50X,60X Arris cable modem is in IPv6 mode on the DOCSIS side or the cable modem management side the status page doesnt work on the LAN side. This is a known bug that Arris is working on fixing in a new code release. As of today I dont have an ETA on the new code release. But I have been on top of this and working with the vendor to get this corrected.

So looks like it needs a firmware update that they are "making" ... Heres my firmware

Firmware Name: TS060167A_080609_MODEL_4_5
Firmware Build Time: Thu Aug 6 22:35:37 EDT 2009

So check to see if yours is newer and maybe that might be the issue. I dunno otherwise but maybe this info can be of some help.
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