|reply to MisterBob |
Re: Had my sb5101u provisioned but now no phone signal
You don't. You either have your old modem connected until they call you that they have provisioned your new modem in the database and/or it goes dead. Once they provision your new modem your old modem is dead. Then you can connect your new modem and connect the coax cable to it and power it up.
OR you are on the phone with them (don't use a VOIP phone) and you setup your new modem with them while you are on the phone.
ETA: Seems cramer has it right. You didn't state your phone was from TWC as well so none of what I posted applies.