|reply to MisterBob |
Re: Had my sb5101u provisioned but now no phone signal
My new SB5101U modem was provisioned quite quickly. I hooked up the new modem to the coax and powered it up before calling. I always call Tech Support via my cell phone very late at night, such as 1-2 AM. The Techs I reach at that time of night are usually bored and eager to assist, explain, provision while I have them on the line. They can even test the modem right then, too, while you are on your cell phone. Regardless of when you call, ask specifically for "Internet Tech Support", not regular customer support, and your chances of getting it immediately provisioned are increased. And if there is any problem, since you already have them on your cell phone, they are right there to further test/assist.