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horseathalt7

join:2012-06-11
Reviews:
·DIRECTV
reply to grimalkin74

Re: [HSI] Unreliabile service with charter.

Wow sorry to hear about your continued problems out on the West Coast.

I still have a higher than normal ping latency time and it seems that Charter wants to call it "normal" or within spec...

That is a disgrace about you having to demand a credit even though they are obviously not providing the service you are paying for on a regular basis.

On top of that the new CEO at Charter Tom Rutledge is going to help us all out with a take it or leave it price as current customers after our promos are up. LOL I'm sure that extra cash will go to improve the system maintenance..right?


yakisoto

join:2005-05-16
Morro Bay, CA

What I'd like to propose is instead of a monetary credit for downtime (especially since residential service is geared towards a best-effort SLA) is a bandwidth credit. There have been many months where I can't even approach my bandwidth transfer cap because the line has been too choppy. So, during a month where I only had a certain percentage of "error-free" uptime, the remaining unused data (or a percentage) would be rolled over into the next month's bandwidth cap.