Wow sorry to hear about your continued problems out on the West Coast.
I still have a higher than normal ping latency time and it seems that Charter wants to call it "normal" or within spec...
That is a disgrace about you having to demand a credit even though they are obviously not providing the service you are paying for on a regular basis.
On top of that the new CEO at Charter Tom Rutledge is going to help us all out with a take it or leave it price as current customers after our promos are up. LOL I'm sure that extra cash will go to improve the system maintenance..right?
What I'd like to propose is instead of a monetary credit for downtime (especially since residential service is geared towards a best-effort SLA) is a bandwidth credit. There have been many months where I can't even approach my bandwidth transfer cap because the line has been too choppy. So, during a month where I only had a certain percentage of "error-free" uptime, the remaining unused data (or a percentage) would be rolled over into the next month's bandwidth cap.
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