|reply to horseathalt7 |
Re: [HSI] Unreliabile service with charter.
What I'd like to propose is instead of a monetary credit for downtime (especially since residential service is geared towards a best-effort SLA) is a bandwidth credit. There have been many months where I can't even approach my bandwidth transfer cap because the line has been too choppy. So, during a month where I only had a certain percentage of "error-free" uptime, the remaining unused data (or a percentage) would be rolled over into the next month's bandwidth cap.