|reply to CYYZ |
Re: [Cable] 2 month daily issue resolved, it's an "upgrade&
I brought my father's modem to my home and patiently waited for the daily down time at around midnight. It did go down so I connected my father's Teksavvy modem and everything worked. I disconnected it then reconnected my modem and it was down again.
So I've just proven the issue has nothing to do with the line or maintenance in the area. Called Teksavvy and told them this information and the issue was what I thought it was all along, DHCP provisioning issues with Rogers as it is the only reasonable solution left.
Finally, FINALLY after all this time the issue is now out of my hands and it's all up to Teksavvy now. I am very happy, but it should never have been up to me troubleshoot the problem to this degree. I should never of had to wait 2 months.
|reply to CYYZ |
Glad you got your issue narrowed down - I guess your issue is different than mine. However, "maintenance" has a broader implication than what I may have suggested above. Your problem has been ongoing for two months, so likely Rogers did do something two months ago which affected DHCP provisioning for your modem - this is still maintenance, and it's still Rogers' fault, and I agree, it shouldn't have been up to you to figure that out. The fact that your father's modem worked is likely because Rogers ties IP addresses to MAC addresses (I noticed this in the last couple of months dealing with TSI on my issue), and whatever maintenance Rogers did didn't affect his provisioning. TSI and Rogers should have been able to isolate and resolve this long ago, if indeed that's what it is. Network troubleshooting should never be on the onus of the customer - it's an added "bonus" for TSI customers.
Given your new modem and updated firmware, I agree that it's very unlikely to be a modem problem, unless the replacement they sent you was also defective.