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reply to jeisenberg

Re: Cogeco service issues result in complaint to CRTC

As a tier one phone rep at Cogeco, if there's an area issue (and man, are there ever some known problem areas) we are neither allowed to mention it nor able to do anything about it. We just keep booking service calls until the area manager/dispatch notices and gets a maintenance guy to take a look. If it's too big for him (a big area rebuild needed, for example) it can take months or years for anything to be done. Some areas just don't have good cabling, and apparently Cogeco deems it worth the trouble from some people in order to make money off the others.