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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
reply to Listening74

Re: [BC] My games suck because of high ping, what can I do about

said by Listening74:

What a load of rubbish...With TELUS it is the technology they use, (Interleaved). Before moving to TELUS we had Shaw and online gaming was far better so was Video messenger to Britain, Australia, etc. Moved to TELUS because we were told by TELUS reps that their lower latency, ping times would be even better for online gaming and such. But only after the fact do we find out that TELUS uses Interleaved error correction technology which greatly increases latency making it not so good for online gaming.

Interleaved has always been slower for gaming. And ISPs are loathe to change it.
--
Need-based health care not greed-based health care.


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to Listening74

said by Listening74:

What a load of rubbish...With TELUS it is the technology they use, (Interleaved).

There's no such thing as Interleaved vs. Fastpath on TELUS's new footprint, and TELUS has always supported both modes. There's various levels of impulse noise protection that reflect a latency increase.

There is technology deployed that tries to give you a balance between latency and speed now on TELUS's network. Most users don't care about latency if it's <40ms. The people on this board, and gamers are a very small portion of TELUS subscribers.

Most people would like stable Internet, and not lose sync especially when they have TELUS TV.
--
The more I C, the less I see.


spock

join:2012-07-08
Reviews:
·TekSavvy DSL
reply to Cartel

Interleave doesn't suck if you have a low delay. I had the same low pings on telus too. I had to call in a few times to get it changed mind you. It really depends who you get for tech support. I used to ping 40ms to my first hop. Tech support told me it was ok. It wasn't ok with me. Shaw isn't much better. Shaw is terrible if you are a serious gamer. Pings were are all over the place when I had them.

Tracing route to vancouver.speedtest.telus.com [207.102.78.141]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.30.1
2 9 ms 9 ms 9 ms erx01.van.teksavvy.com [76.10.191.6]
3 9 ms 8 ms 9 ms 76-10-191-28.dsl.teksavvy.com [76.10.191.28]
4 9 ms 9 ms 9 ms provinceofbc-van-gw.peer1.net [64.69.85.73]
5 10 ms 9 ms 9 ms 204.239.129.214
6 23 ms 20 ms 14 ms 173.182.212.147
7 14 ms 13 ms 14 ms 207.102.78.141



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS

Tracing route to vancouver.speedtest.telus.com [207.102.78.141]
over a maximum of 30 hops:

1 25 ms 25 ms 24 ms d207-216-16-254.bchsia.telus.net [207.216.16.254]
2 26 ms 26 ms 26 ms 173.182.196.33
3 29 ms 28 ms 28 ms 173.182.212.147
4 27 ms 26 ms 27 ms 207.102.78.141

Trace complete.



DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2

said by Cartel:

Tracing route to vancouver.speedtest.telus.com [207.102.78.141]
over a maximum of 30 hops:

1 25 ms 25 ms 24 ms d207-216-16-254.bchsia.telus.net [207.216.16.254]
2 26 ms 26 ms 26 ms 173.182.196.33
3 29 ms 28 ms 28 ms 173.182.212.147
4 27 ms 26 ms 27 ms 207.102.78.141

Trace complete.

Internal to telus.net and not bad. You will get increased latency (higher ping) when you move out into the real world. In the real world of gaming, latency of less than 100 ms isn't going to hurt you. Lag can be introduced at any point between you and the host, causing problems.
--
Need-based health care not greed-based health care.


spock

join:2012-07-08
Reviews:
·TekSavvy DSL

TierX said you are on a higher delay profile. Those pings would support his assumption.

Just to put things into context

"A millisecond is one thousandth of a second. Light can travel about 300km in a millisecond. Blinking usually takes between 300 and 400 milliseconds."

»wiki.answers.com/Q/How_long_is_1_millisecond



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
reply to Cartel

still waiting for this profile



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2

3 edits

I have a pots splitter in the wall here would that make a difference?

Maybe it should be mounted in the utility room?

Maybe I need a seperate line for the DSL?

I'm also only 450M from the phone building



Anonymud

@shawcable.net

Thanks for the update! Let me know when you get to week 4~



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS
reply to Cartel

Let this be a waring for someone considering Telus.
People want me to post screen-shots of my ping in games?

Just fix it already.

People on here asking for your telephone number to help but do nothing and I wonder if they are even real employees.


Symtex

join:2005-04-06
Burnaby, BC
kudos:21

1 recommendation

said by Cartel:

Let this be a waring for someone considering Telus.
People want me to post screen-shots of my ping in games?

Just fix it already.

People on here asking for your telephone number to help but do nothing and I wonder if they are even real employees.

Is that a serious question ? We volunteer our free time to help user. It certainly not in our job description to action any request we received. I don't even receive any financial compensation or accolade. I am not seeking any either. I do this because I am in a position when I can help.

I game a lot online and I don't believe anyone can really tell the difference between an 15ms ping and 40ms ping response during gameplay. TELUS prefer your connection to be stable first. There is tweak we can do to help but we are not in any obligation whatsoever to guarantee any ping rate. This is the last of our concern. I would be more worry about packet loss and other factor that has a greater effect on your connection.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4
reply to Cartel

You should be happy that a TELUS employee acknowledged the problem and provided some information. With other ISP's I have had less helpful support too. And I completely agree with Symtex. First stability then latency.



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS

said by jtl999:

You should be happy that a TELUS employee acknowledged the problem and provided some information. With other ISP's I have had less helpful support too. And I completely agree with Symtex. First stability then latency.

I'd be happy if the employee followed up on his promise "private message me your number, and I can put you on these profiles"

I did that 3 weeks ago.

anhloc

join:2009-12-11
Canada

Remember that the person you asked for isn't the only on here that works for TELUS.
And just like everyone who works, sometimes other stuff has to come first.
If you needed your ping fixed quicker than 3 weeks ago, you could have just called TELUS...

However, I'm back in the office on Tuesday. If you want, PM me your number, and I can take a look at your line. However, given what you're on, we can't turn water into wine.

I see that you're on a 6Mb/s profile (as per your Actiontec stats.) Since I haven't talked to you yet and don't have your info, I'm not sure if you can get faster speeds.

Initially for my 50Mb/s install, I was put on a 32ms delay profile. After changing that to a 5ms delay profile, my ping did lower a bit, but stability wasn't quite as good and speed wasn't as high. And in all honesty, even after settling on the 16ms profile, it didn't overly change my ping, better or worse.

To answer your other questions though:

I have a pots splitter in the wall here would that make a difference?
POTS splitter > microfilters.

Maybe it should be mounted in the utility room?
What? Your gateway? Your POTS splitter?

Maybe I need a seperate line for the DSL?
A POTS splitter already does this. The line that your modem/gateway plugs into is only for DSL. Plugging a phone into it will give you no dial tone. It's solely for internet.

I'm also only 450M from the phone building
This will not necessarily reduce your pings. It may increase your bandwidth allotment.

Let this be a waring for someone considering Telus.
People want me to post screen-shots of my ping in games?

OP will surely deliver...
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


anhloc

join:2009-12-11
Canada
reply to Cartel

You made me log in to WoW.

Your mileage may vary.

This was taken on Tichondrius. Going to Uldum, my ping is nearly double. I don't notice any difference though.

Ping = the internet gamers' performance placebo.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

Nas1

join:2011-10-05
Camrose, AB

Excuse my ignorance here but I didn't know that a POTS splitter was noticeably better then micro filters. I'm still using the filters on turbo 25, if I had a POTS splitter would that improve my line quality?


WhosTheBosch

join:2009-12-02
reply to Cartel

Is there a different POTS splitter for ADSL and VDSL or can the same one be used for both?



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2

I think I have a pots splitter because of the enterphone system.



nss_tech

join:2007-07-29
Edmonton AB
reply to WhosTheBosch

@ Nas1 > If you have Turbo 25, the tech should have installed a POTS splitter. Filters would just be asking for problems on VDSL. It's possible there is a POTS splitter in there but someone added the filters.

@WhosTheBosch: Yes there is a difference. Plain ADSL (black Wilcom ones) ones won't cut it for VDSL connections & are too old. To my knowledge, Telus only installs the ADSL2+/VDSL2 ones now from Comtest. >http://comtestnetworks.com/our-products/residential-dsl-splitters-cpe/

The white POTS splitters are used indoors typically. The blue ones are rare to find installed indoors as they are not testable by end users.

For example, I've got a white one in my wiring panel:



WhosTheBosch

join:2009-12-02

Thanks for the explanation nss_tech!

I had one installed when only ADSL2+ was available. Would it have been VDSL2 compatible? If it wasn't would it only cause issues with the phone line or the Internet line as well?


anhloc

join:2009-12-11
Canada

Most likely not compatible.
It's not a bad idea to replace it with a newer one anyways. They, along with microfilters, can burn out over time.

If you have an ADSL only POTS splitter and you get put on VDSL, you'd most likely get no sync, or lose sync quite frequently.

Techs are free in this case, so I wouldn't worry too much about it.

And NSS_tech, I --
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


Nas1

join:2011-10-05
Camrose, AB
reply to nss_tech

Thank you for the reply. From what I can see there is a termination block there but no pots splitter. Is it possible that one could have been installed outside or are they only inside?


anhloc

join:2009-12-11
Canada
reply to Cartel

Still waiting for Sindows...

Generally POTS splitters are inside. I haven't seen an outside one in a while.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2

inside to utility room or the apartment unit?
I guess nobody is gonna help me with my ping.



DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2

said by Cartel:

I guess nobody is gonna help me with my ping.

Largely because you don't have an unreasonably high ping within the TELUS system. Your traceroutes show that higher pings are out beyond, not internal to TELUS. You have stable internet, and that is what TELUS provides. No one has ever been able to fix higher pings outside their own network.

Over the years, we have found around DSLR that anyone who is not speaking in an official forum such as Teksavvy Direct or Bell Direct really can't offer much help, no matter what they might say. Doing something unauthorised could mean their job. They may offer a highly informed opinion or practical suggestions, which is what some of the experienced technical people do, but touching physical plant is beyond reasonable expectation.
--
Need-based health care not greed-based health care.


jtl999
CEO of Actiontec Dev Team

join:2012-11-24
In the GVRD
kudos:4

The high pings could be fixed by peering with other networks. I believe they may fix this in the near future due to employee willingness.


anhloc

join:2009-12-11
Canada
reply to Cartel

I was going to, but you never messaged me, but just qq'd about it in here.



Cartel
Premium
join:2006-09-13
Chilliwack, BC
kudos:2
Reviews:
·TekSavvy DSL
·Shaw
·TELUS
reply to Cartel

Click for full size
the -12.7db is that bad?

TierX

join:2009-01-20
Canada
kudos:8

said by Cartel:

the -12.7db is that bad?

No, it just means you're close to the DSLAM.

For future reference, you can always call into the help desk and ask to be placed on a lower delay profile; Tier 2 can easily do this. They might refuse out of laziness, but then just ask for an escalation and it'll get to the right people.

BadMagpie

join:2011-02-05

Can you do that for Turbo 50 as well? How does PhyR come into play?