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TSI Outages
TSI Support
ISP Employee
join:2009-09-28
Chatham, ON

4 edits

TSI Outages

ISP Employee

[OUTAGE REPORT] - 11/09/12 16H25

Hello,

Rogers issue appears to be resolved, we have had quite a few reports of customers who are now back online. At this time we ask that you perform a 3 minute power cycle on your modem and if you are still offline please post here: »/forum ··· avdirect so that we can get the required information to open a ticket for you.

Thank you,
Keith

TSI Keith
Premium Member
join:2012-07-09

TSI Keith

Premium Member

Re: [OUTAGE REPORT] - 11/09/12 09H45

We are also experiencing provisioning issues in London as well although there is no master ticket for this issue.

If you are having issues please post here: »/forum ··· avdirect and we can look into this for you.
Carthis
join:2009-02-07
Burlington, ON

Carthis to TSI Outages

Member

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I'm on the Richmond POI and I'm still down, as are some friends also on Richmond. Doesn't look like it's resolved.

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

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Hi guys,

Quick update....

London ON - DHCP Issues - Master Ticket Open
Ottawa ON - DHCP Issues - Master Ticket Being Opened Momentarily

Cheers,

Andre

TSI Keith
Premium Member
join:2012-07-09

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Thanks for the feedback. As mentioned we just received word that there are still issues in Ottawa as well, we are opening another Master Ticket there and I have edited the post to account for this.
plebel
Premium Member
join:2011-01-27
Ottawa, ON

plebel

Premium Member

This morning I noticed that upstream channel bonding had been enabled for the first time at my house. It wasn't bonded as of yesterday evening. My connection was down and I wasn't able to get an IP address using DHCP. It may just be coincidence, but there's a good chance that someone from Rogers messed something up while rolling out channel bonding last night in my area. I'm on the Richmond POI.

TSI Keith
Premium Member
join:2012-07-09

TSI Keith

Premium Member

Definitely a possibility that the upgrades to establish upstream channel bonding may be connected to this current issue. If you have not contacted us yet on the issue please post in the direct forum here: »/forum ··· avdirect so we can get the required information to confirm the issue and have you added to our tracking list.

Thank you,
Keith

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue!
Endeav
join:2012-11-09
Brampton, ON

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Re: [OUTAGE REPORT] - 11/09/12 14H40

Cable is also down in Brampton!

jrieifjf
@stsn.com

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Anon

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Looks like there's a routing issue on Comstock.
tjmone
join:2011-02-01
Toronto, ON

tjmone to TSI Marc

Member

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Re: [OUTAGE REPORT] - 11/09/12 09H45

I'm on Dupont2 and have been down for nearly 30 minutes now.

I was one of those 170, but dropped off once you posted your message... one less customer to deal with.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

said by tjmone:

I'm on Dupont2 and have been down for nearly 30 minutes now.

I was one of those 170, but dropped off once you posted your message... one less customer to deal with.

k tx!

Perma
join:2011-12-20

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Re: [OUTAGE REPORT] - 11/09/12 14H40

Down in London.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to TSI Marc

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Re: [OUTAGE REPORT] - 11/09/12 09H45

said by TSI Marc:

WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue!

Yep, mine died precisely at 2:24pm (I have a ping monitor every 1 minute).

But im at work so I was gonna check it out when I get home...

Scarborough (Comstock POI) for what it's worth.

PunkChildP
Premium Member
join:2009-09-28
Chatham, ON

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Re: [OUTAGE REPORT] - 11/09/12 14H40

you might be part of this outage that was posted this morning

London ON - DHCP Issues - Master Ticket Open

Post in Direct forum with Ipconfig info if possible.
DSMdude
join:2012-06-30
Kitchener, ON

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Is KW affected? I lost my connection (cable) about 10 minutes ago. Online light blinking.
ASharp
join:2001-08-08
Scarborough, ON

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Just went down too a couple of minutes ago in Scarborough, McNicoll POI.

TSI Support1
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

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Hi there,

If you'd like to post in the direct forum, we can take a look into this. We are still investigating the problem, and have few details at this time.

Thank you for your understanding,
TSI-Ashley

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

I'll supply information when I get home (If its still out by then).
The Mongoose
join:2010-01-05
Toronto, ON

The Mongoose

Member

Dupont's down too. Sounds like a huge chunk of Rogers' network is offline.
connor79
join:2011-11-02

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In the beaches in Toronto and we have been down for over an hour now. Been trying to call TekSavvy and its just a busy signal so posted in the direct forum and on Twitter. Work from home so going to have to head into the office soon.
jmclayman
join:2012-11-09
Kitchener, ON

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Outage in Kitchener as well. Can't get the direct forum to open up on my iPad and the phone lines must be overloaded right now

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

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Re: [OUTAGE REPORT] - 11/09/12 09H45

Yep, cable down at Spadina and College for a friend of mine. Also here on the west side of Bathurst, so it may be effecting both DuPont and Bloor POIs. Who knows how much further.

Symptom: DCM425 has three lights blinking, SB6120 has online light blinking, both indicating that the modem can't get a 10.x.x.x IP from the CMTS, or for some other reason can't download the configuration file.

Also a report of a brief outage for a Rogers customer at Dufferin and Finch, but he came back online almost right away.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

WOW.
Etheric3
join:2007-04-16
Guelph, ON

Etheric3 to plebel

Member

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I also experienced an outage Thursday morning and when it was resolved I saw upstream channel bonding for the first time.

Seems like this new outage might be impacting Guelph too, as I haven't been able to connect to my home system for the past 30 minutes or so.
hp540
join:2007-12-29
North York, ON

hp540

Member

I'm in downtown Toronto and it's been down since 2:30pm. Come on guys...

AOD
Premium Member
join:2008-01-24
M9B

AOD to TSI Marc

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Greensboro down too!
netgear3700
join:2009-10-02
toronto,ON

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cable is down here in toronto as well, running DSL now.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to TSI Marc

Premium Member

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Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?).
bdevrye
join:2007-07-27

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Also down in Kitchener.
Router has an ip of 192.168.100.10