TSI OutagesTSI Support ISP Employee join:2009-09-28 Chatham, ON 4 edits |
[OUTAGE REPORT] - 11/09/12 16H25Hello, Rogers issue appears to be resolved, we have had quite a few reports of customers who are now back online. At this time we ask that you perform a 3 minute power cycle on your modem and if you are still offline please post here: » /forum ··· avdirect so that we can get the required information to open a ticket for you. Thank you, Keith |
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Re: [OUTAGE REPORT] - 11/09/12 09H45We are also experiencing provisioning issues in London as well although there is no master ticket for this issue. If you are having issues please post here: » /forum ··· avdirect and we can look into this for you. |
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Carthis join:2009-02-07 Burlington, ON |
to TSI Outages
I'm on the Richmond POI and I'm still down, as are some friends also on Richmond. Doesn't look like it's resolved. |
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TSI Andre Premium Member join:2008-06-03 Chatham, ON |
to TSI Outages
Hi guys,
Quick update....
London ON - DHCP Issues - Master Ticket Open Ottawa ON - DHCP Issues - Master Ticket Being Opened Momentarily
Cheers,
Andre |
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to Carthis
Thanks for the feedback. As mentioned we just received word that there are still issues in Ottawa as well, we are opening another Master Ticket there and I have edited the post to account for this. |
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plebel Premium Member join:2011-01-27 Ottawa, ON |
plebel
Premium Member
2012-Nov-9 2:39 pm
This morning I noticed that upstream channel bonding had been enabled for the first time at my house. It wasn't bonded as of yesterday evening. My connection was down and I wasn't able to get an IP address using DHCP. It may just be coincidence, but there's a good chance that someone from Rogers messed something up while rolling out channel bonding last night in my area. I'm on the Richmond POI. |
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Definitely a possibility that the upgrades to establish upstream channel bonding may be connected to this current issue. If you have not contacted us yet on the issue please post in the direct forum here: » /forum ··· avdirect so we can get the required information to confirm the issue and have you added to our tracking list. Thank you, Keith |
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TSI Marc Premium Member join:2006-06-23 Chatham, ON |
TSI Marc
Premium Member
2012-Nov-9 2:47 pm
WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue! |
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Endeav join:2012-11-09 Brampton, ON |
to TSI Outages
Re: [OUTAGE REPORT] - 11/09/12 14H40Cable is also down in Brampton! |
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to TSI Outages
Looks like there's a routing issue on Comstock. |
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tjmone join:2011-02-01 Toronto, ON |
to TSI Marc
Re: [OUTAGE REPORT] - 11/09/12 09H45I'm on Dupont2 and have been down for nearly 30 minutes now.
I was one of those 170, but dropped off once you posted your message... one less customer to deal with. |
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TSI Marc Premium Member join:2006-06-23 Chatham, ON |
TSI Marc
Premium Member
2012-Nov-9 2:57 pm
said by tjmone:I'm on Dupont2 and have been down for nearly 30 minutes now.
I was one of those 170, but dropped off once you posted your message... one less customer to deal with. k tx! |
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to TSI Outages
Re: [OUTAGE REPORT] - 11/09/12 14H40Down in London. |
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HiVolt Premium Member join:2000-12-28 Toronto, ON |
to TSI Marc
Re: [OUTAGE REPORT] - 11/09/12 09H45said by TSI Marc:WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue! Yep, mine died precisely at 2:24pm (I have a ping monitor every 1 minute). But im at work so I was gonna check it out when I get home... Scarborough (Comstock POI) for what it's worth. |
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PunkChildP Premium Member join:2009-09-28 Chatham, ON |
to Perma
Re: [OUTAGE REPORT] - 11/09/12 14H40you might be part of this outage that was posted this morning
London ON - DHCP Issues - Master Ticket Open
Post in Direct forum with Ipconfig info if possible. |
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DSMdude join:2012-06-30 Kitchener, ON |
to TSI Outages
Is KW affected? I lost my connection (cable) about 10 minutes ago. Online light blinking. |
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ASharp join:2001-08-08 Scarborough, ON |
to TSI Outages
Just went down too a couple of minutes ago in Scarborough, McNicoll POI. |
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TSI Support1TSI Support Premium Member join:2009-09-28 Chatham, ON |
to TSI Outages
Hi there,
If you'd like to post in the direct forum, we can take a look into this. We are still investigating the problem, and have few details at this time.
Thank you for your understanding, TSI-Ashley |
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HiVolt Premium Member join:2000-12-28 Toronto, ON |
HiVolt
Premium Member
2012-Nov-9 3:07 pm
I'll supply information when I get home (If its still out by then). |
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Dupont's down too. Sounds like a huge chunk of Rogers' network is offline. |
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to TSI Outages
In the beaches in Toronto and we have been down for over an hour now. Been trying to call TekSavvy and its just a busy signal so posted in the direct forum and on Twitter. Work from home so going to have to head into the office soon. |
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to TSI Outages
Outage in Kitchener as well. Can't get the direct forum to open up on my iPad and the phone lines must be overloaded right now |
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Teddy Boomk kudos Received Premium Member join:2007-01-29 Toronto, ON |
to TSI Marc
Re: [OUTAGE REPORT] - 11/09/12 09H45Yep, cable down at Spadina and College for a friend of mine. Also here on the west side of Bathurst, so it may be effecting both DuPont and Bloor POIs. Who knows how much further.
Symptom: DCM425 has three lights blinking, SB6120 has online light blinking, both indicating that the modem can't get a 10.x.x.x IP from the CMTS, or for some other reason can't download the configuration file.
Also a report of a brief outage for a Rogers customer at Dufferin and Finch, but he came back online almost right away. |
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TSI Marc Premium Member join:2006-06-23 Chatham, ON |
TSI Marc
Premium Member
2012-Nov-9 3:10 pm
WOW. |
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to plebel
I also experienced an outage Thursday morning and when it was resolved I saw upstream channel bonding for the first time.
Seems like this new outage might be impacting Guelph too, as I haven't been able to connect to my home system for the past 30 minutes or so. |
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hp540 join:2007-12-29 North York, ON |
hp540
Member
2012-Nov-9 3:18 pm
I'm in downtown Toronto and it's been down since 2:30pm. Come on guys... |
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AOD Premium Member join:2008-01-24 M9B |
to TSI Marc
Greensboro down too! |
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to Teddy Boom
cable is down here in toronto as well, running DSL now. |
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Teddy Boomk kudos Received Premium Member join:2007-01-29 Toronto, ON |
to TSI Marc
Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?). |
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to netgear3700
Also down in Kitchener. Router has an ip of 192.168.100.10 |
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