dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
11067
share rss forum feed

connor79

join:2011-11-02
reply to TSI Outages

Re: [OUTAGE REPORT] - 11/09/12 14H40

In the beaches in Toronto and we have been down for over an hour now. Been trying to call TekSavvy and its just a busy signal so posted in the direct forum and on Twitter. Work from home so going to have to head into the office soon.


jmclayman

join:2012-11-09
Kitchener, ON
reply to TSI Outages

Outage in Kitchener as well. Can't get the direct forum to open up on my iPad and the phone lines must be overloaded right now



Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:20
reply to TSI Marc

Re: [OUTAGE REPORT] - 11/09/12 09H45

Yep, cable down at Spadina and College for a friend of mine. Also here on the west side of Bathurst, so it may be effecting both DuPont and Bloor POIs. Who knows how much further.

Symptom: DCM425 has three lights blinking, SB6120 has online light blinking, both indicating that the modem can't get a 10.x.x.x IP from the CMTS, or for some other reason can't download the configuration file.

Also a report of a brief outage for a Rogers customer at Dufferin and Finch, but he came back online almost right away.
--
electronicsguru.ca



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

WOW.


Etheric

join:2007-04-16
Guelph, ON
kudos:1
reply to plebel

I also experienced an outage Thursday morning and when it was resolved I saw upstream channel bonding for the first time.

Seems like this new outage might be impacting Guelph too, as I haven't been able to connect to my home system for the past 30 minutes or so.


hp540

join:2007-12-29
North York, ON

I'm in downtown Toronto and it's been down since 2:30pm. Come on guys...



AOD
Premium
join:2008-01-24
Etobicoke, ON
kudos:1
reply to TSI Marc

Greensboro down too!


netgear3700

join:2009-10-02
toronto,ON
reply to Teddy Boom

cable is down here in toronto as well, running DSL now.



Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:20
reply to TSI Marc

Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?).
--
electronicsguru.ca


bdevrye

join:2007-07-27
reply to netgear3700

Also down in Kitchener.
Router has an ip of 192.168.100.10



Tsiuser

@rogers.com
reply to TSI Outages

Re: [OUTAGE REPORT] - 11/09/12 14H40

Down in Etobicoke (scarlet and eg) can't eve call into support the number just disconnects me... All other teksavvy numbers are giving me a fast busy

What's going on here province wide outrage?



upperAvenue

@telus.com
reply to TSI Outages

Out in Avenue Rd & Wilson area. Ironically I was just logging in to pay my teksavvy bill. Hope this is fixed soon!



jshfhdjsj

@wind.ca
reply to ASharp

Same here



thud

@rogers.com
reply to TSI Outages

Down in Barrhaven (Ottawa) as well....went down about 2:00....excellent speed until she died.......had fully bonded up and down before the crash, stuck trying to get channels now.



jrieifjf

@stsn.com
reply to TSI Outages

Further info on Comstock:

DCM475, all lights green and normal. Still have an IP. Unable to resolve hostnames. Tracert of 8.8.8.8 is slow, and dies after second hop (10.x.x.x).



bdmacdonald

@184.151.114.x
reply to TSI Outages

Been down for over 40 minutes here in Stittsville, just west of Ottawa



c567

@telus.com
reply to hp540

Re: [OUTAGE REPORT] - 11/09/12 09H45

Also down in Guelph.



Alexander2

@stsn.com
reply to TSI Outages

Re: [OUTAGE REPORT] - 11/09/12 14H40

I'm down in Kanata. DHCP sent with no response. I believe I'm on the fallowfield POI.

It's acting differently from the DHCP issue we had a few weeks ago, I can connect to something with a single channel up and down and good signal strength, but whatever it is won't respond. Hopefully this one doesn't last as long as the last.



Timtonruben

@telus.com
reply to Teddy Boom

Re: [OUTAGE REPORT] - 11/09/12 09H45

Cable Internet has been down at yonge and davisville since about 2:30.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to Alexander2

Re: [OUTAGE REPORT] - 11/09/12 14H40

if you can't get through it's because our lines are completely maxed out...
--
Marc - CEO/TekSavvy


chrisl83

join:2011-06-21
Almonte, ON
reply to TSI Outages

Almonte down, fallowfield poi

I bet they did this because of the speed matching crtc request


highwire2007

join:2008-05-17
Nepean, ON
reply to TSI Outages

Also down in Ottawa, Nepean (Barrhaven) on Fallowfield POI.



FreeKill

join:2012-01-05
reply to TSI Outages

Service is out in downtown toronto (college and university) and in Ajax (from a friend). Looks like this is a pretty major outage.


beekerOttawa

join:2008-10-25
Ottawa, ON
reply to TSI Outages

Still down in Ottawa (downtown). Has been down all day. Cannot get 4th lights on modem solid (sync maybe)?



Giggity

join:2009-10-29
reply to TSI Outages

Out in St. Thomas, ON, for about 15-20 minutes. Tethering with my phone at the moment.


meglin1

join:2006-02-10
Ottawa, ON
reply to TSI Outages

Down in Ottawa, downtown west of Bank. T3 timeouts and no DHCP


Quiane

join:2008-01-08
reply to TSI Outages

Down in guelph as well


Aaro

join:2010-10-09
Scarborough, ON
reply to Giggity

Down here at Pape and Cosburn, Bloor POI, since about 3pm.



TSI Outages
TSI Support
Premium
join:2009-09-28
Chatham, ON
reply to TSI Outages

Re: [OUTAGE REPORT] - 11/09/12 15H30

Updated original post with the following:

There is currently a Rogers-Wide Issue which is also affecting our customers. At this time we are not opening tickets. There is currently no ETA but Rogers is working hard at resolving the issues.

Thank you for your patience,
Keith
--
TSI Support - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


The Mongoose

join:2010-01-05
Toronto, ON

1 edit
reply to TSI Outages

Re: [OUTAGE REPORT] - 11/09/12 14H40

Looks like it's all of Ontario...probably Rogers too.

EDIT: Rogers customers in Toronto are up. Whatever this issue is, it's only taking down TPIA customers.