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plebel
Premium Member
join:2011-01-27
Ottawa, ON

plebel to TSI Keith

Premium Member

to TSI Keith

Re: [OUTAGE REPORT] - 11/09/12 09H45

This morning I noticed that upstream channel bonding had been enabled for the first time at my house. It wasn't bonded as of yesterday evening. My connection was down and I wasn't able to get an IP address using DHCP. It may just be coincidence, but there's a good chance that someone from Rogers messed something up while rolling out channel bonding last night in my area. I'm on the Richmond POI.

TSI Keith
Premium Member
join:2012-07-09

TSI Keith

Premium Member

Definitely a possibility that the upgrades to establish upstream channel bonding may be connected to this current issue. If you have not contacted us yet on the issue please post in the direct forum here: »/forum ··· avdirect so we can get the required information to confirm the issue and have you added to our tracking list.

Thank you,
Keith

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue!
tjmone
join:2011-02-01
Toronto, ON

tjmone

Member

I'm on Dupont2 and have been down for nearly 30 minutes now.

I was one of those 170, but dropped off once you posted your message... one less customer to deal with.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

said by tjmone:

I'm on Dupont2 and have been down for nearly 30 minutes now.

I was one of those 170, but dropped off once you posted your message... one less customer to deal with.

k tx!

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

WOW. looks like a Cable outage in Toronto.. phone system just spiked with an additional 170 calls in queue!

Yep, mine died precisely at 2:24pm (I have a ping monitor every 1 minute).

But im at work so I was gonna check it out when I get home...

Scarborough (Comstock POI) for what it's worth.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to TSI Marc

Premium Member

to TSI Marc
Yep, cable down at Spadina and College for a friend of mine. Also here on the west side of Bathurst, so it may be effecting both DuPont and Bloor POIs. Who knows how much further.

Symptom: DCM425 has three lights blinking, SB6120 has online light blinking, both indicating that the modem can't get a 10.x.x.x IP from the CMTS, or for some other reason can't download the configuration file.

Also a report of a brief outage for a Rogers customer at Dufferin and Finch, but he came back online almost right away.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

WOW.
Etheric3
join:2007-04-16
Guelph, ON

Etheric3 to plebel

Member

to plebel
I also experienced an outage Thursday morning and when it was resolved I saw upstream channel bonding for the first time.

Seems like this new outage might be impacting Guelph too, as I haven't been able to connect to my home system for the past 30 minutes or so.
hp540
join:2007-12-29
North York, ON

hp540

Member

I'm in downtown Toronto and it's been down since 2:30pm. Come on guys...

AOD
Premium Member
join:2008-01-24
M9B

AOD to TSI Marc

Premium Member

to TSI Marc
Greensboro down too!
netgear3700
join:2009-10-02
toronto,ON

netgear3700 to Teddy Boom

Member

to Teddy Boom
cable is down here in toronto as well, running DSL now.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom to TSI Marc

Premium Member

to TSI Marc
Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?).

c567
@telus.com

c567 to hp540

Anon

to hp540
Also down in Guelph.
bdevrye
join:2007-07-27

bdevrye to netgear3700

Member

to netgear3700
Also down in Kitchener.
Router has an ip of 192.168.100.10

Timtonruben
@telus.com

Timtonruben to Teddy Boom

Anon

to Teddy Boom
Cable Internet has been down at yonge and davisville since about 2:30.

Teddy Boom
k kudos Received
Premium Member
join:2007-01-29
Toronto, ON

Teddy Boom

Premium Member

said by Teddy Boom:

Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?).

Definitely effecting other TPIA, here's a post in Acanac's forum:
»community.acanac.com/aca ··· &t=23452

And I've heard from a Start customer as well...