Topic 'Re: [OUTAGE REPORT] - 11/09/12 09H45' in forum 'TekSavvy' - dslreports.com

Re: [OUTAGE REPORT] - 11/09/12 16H25

Sat, 10 Nov 2012 08:11:48 EDT

anon posted : Down at Yonge and Sheppard - 'online' light is flashing, so I am going to assume DHCP

Re: [OUTAGE REPORT] - 11/09/12 16H25

Sat, 10 Nov 2012 08:11:45 EDT

anon posted : My internet is toast.. posting from my cell phone .. trying to log in from lakeshore and royal York Toronto... cable. Blame rogers.

Re: [OUTAGE REPORT] - 11/09/12 16H25

Sat, 10 Nov 2012 08:10:31 EDT

anon posted : back up in ottawa/bells corners

Re: [OUTAGE REPORT] - 11/09/12 16H25

Sat, 10 Nov 2012 02:43:41 EDT

ryangard posted : My lease time also reflects 7 days as opposed to the 1 hour nonsense they had us all dealing with before. (On the Fallowfield POI)

Re: [OUTAGE REPORT] - 11/09/12 16H25

Sat, 10 Nov 2012 00:42:35 EDT

metalhawk posted : Interestingly enough, since it came back up, my lease time is back to 7 days (was 1 hour up to the outage).

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 22:11:21 EDT

TSIElizabeth posted :

said by ty :

Came back up for about 15 mins at yonge and finch but went back down again now

Whats the light pattern doing?

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 21:21:57 EDT

anon posted : Came back up for about 15 mins at yonge and finch but went back down again now

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 19:41:37 EDT

anon posted : In Carleton Place. Finally back online :)

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 18:27:42 EDT

dm1336 posted : Comstock issues was 2 days ago ;)
My modem logs are all clear with not even a DHCP renew request at all since Wednesday!

But damn Rogers had quite an issue today! At least it got fixed before prime time

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 18:20:44 EDT

TSIElizabeth posted : Glad to hear it everyone!

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 18:14:50 EDT

ASharp posted :

said by KKaWing:

Wonder if that's the same lights the rest of you had, it kept cycling until the internet was back up. I was up around 4:15 PM, York Mills POI. Sorry for the grainy video.

Yeah that's pretty much exactly what was happening to mine.

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 17:26:43 EDT

Alexander posted : Back online now. Fallowfield POI. Not reboot necessary here.

Also, when I try to login with my username and password from the reply box it doesn't recognise my credentials, but it works fine when I use the login screen from the top bar. Maybe I'll file a bug report sometime.

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 17:10:15 EDT

KKaWing posted : »www.youtube.com/embed/dOBltZdl8UY

Wonder if that's the same lights the rest of you had, it kept cycling until the internet was back up. I was up around 4:15 PM, York Mills POI. Sorry for the grainy video.

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 16:58:45 EDT

NBomb posted : Back on here around 15 min ago, in southern Etobicoke.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:51:35 EDT

anon posted : Back online on Comstock. Didn't need to reboot anything.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:51:32 EDT

anon posted : Up again :) Markham / Steeles

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:51:30 EDT

anon posted : Back up in Barrhaven (Ottawa)

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 16:50:54 EDT

HiVolt posted : It was back in Scarborough when I got home from work.

No power cycle was necessary, and there was nothing abnormal in the modem log. I suppose the issue was further down the land in Rogers land.

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 16:49:46 EDT

TSI Jonathan posted : Very helpful guys, thanks for the confirmation.

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 16:42:58 EDT

Shoeman1975 posted : Back up in Orleans. St-Laurent poi

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 16:38:45 EDT

mrcantrell posted : Back up in Thornhill Woods!

Re: [OUTAGE REPORT] - 11/09/12 16H25

Fri, 09 Nov 2012 16:25:50 EDT

TSI Keith posted : updated main post with the following:

Rogers issue appears to be resolved, we have had quite a few reports of customers who are now back online. At this time we ask that you perform a 3 minute power cycle on your modem and if you are still offline please post here: »TekSavvy Direct so that we can get the required information to open a ticket for you.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:23:18 EDT

Etheric posted : Back up in Guelph without a power-cycle.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:23:11 EDT

Teddy Boom posted : I'm back, friend at College and Spadina is back too.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:19:27 EDT

anon posted : Yay.. Trying everything to fix my internet. I knew I should have justed checked DSL reports on my cellphone right away..

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:19:20 EDT

anon posted : London still down

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:19:17 EDT

anon posted : Was down for about 90 minutes this afternoon, starting around 2:20 PM or so in Brampton. Just came back up. Kept getting DCHP Failed errors in the modem log. Was already concerned that it might last for days, based on past horror stories . . .

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:19:08 EDT

anon posted : Still down here in Ottawa (Hunt Club). Pretty annoying. Is there any estimate regarding how long this is going to take?

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:19:05 EDT

anon posted : Down in ottawa south

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:18:42 EDT

sequence posted : Online in London.

Re: [OUTAGE REPORT] - 11/09/12 09H45

Fri, 09 Nov 2012 16:18:22 EDT

Teddy Boom posted :

said by Teddy Boom:

Just tried an unprovisioned DCM425 and it synced up right away. Of course it is stuck in Rogers walled garden, but whatever the real issue is, it is only effecting modems that have been provisioned (possibly provisioned on TPIA?).

Definitely effecting other TPIA, here's a post in Acanac's forum:
»community.acanac.com/acanac/view···&t=23452

And I've heard from a Start customer as well...
--
electronicsguru.ca

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:17:40 EDT

Gimli posted :

said by dbusguy:

took 4 power cycles but back up again in Mississauga

power cycles did not fix it - it was Rogers Core network outage.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:17:04 EDT

dbusguy posted : took 4 power cycles but back up again in Mississauga

Re: [OUTAGE REPORT] - 11/09/12 14H40

Fri, 09 Nov 2012 16:16:35 EDT

beekerOttawa posted : Now back :)

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:16:11 EDT

Davesnothere posted :

said by ASharp:

Back up on McNicoll as well about 5 minutes ago. Came back up by itself. Any idea what the issue was?

(1) Subspace interference.

(2) The Dark Side of the force briefly had the upper hand.

(3) Timmies did another price hike.

(4) Mister Rogers rolled over in his grave at some of the BS going on in this industry.

(5) The GRINCH tried to steal the Internet this year - sequel book and movie R 2 B released soon.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:15:34 EDT

Greenalderbe posted : Back online location brampton

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:15:02 EDT

Optional posted : was down for 2 hours just about in mississauga.

Figures. Still crappy upload. -sigh-.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:14:35 EDT

cykso posted : Service back. Location Markham

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:14:22 EDT

FreeKill posted : Back online in Downtown Toronto (college/university)

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:13:13 EDT

Nemo888 posted : and we're back in Ottawa. We were down for an hour and ten minutes.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:12:23 EDT

ASharp posted : Back up on McNicoll as well about 5 minutes ago. Came back up by itself. Any idea what the issue was?

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:11:47 EDT

buttaknife posted : Just came home... I only experienced the tail end of the outtage here on Scarlett / South Etob. Came back up just a minute ago without power cycling.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:11:45 EDT

meglin1 posted :

said by hoek53:

back as well but i did a factory reset and soft reboot if that made any difference. motorola sb6121

Back up in Ottawa, "Reset All Defaults" seems to do the trick. speed is lower than normal.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:10:37 EDT

Clark_Kent posted : Ottawa/Orleans just went ON 2 minutes ago.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:09:03 EDT

TSI Keith posted : Hello all,

Thank you to those who have confirmed getting back online, we appreciate you taking the time to confirm!

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:09:00 EDT

Davesnothere posted :
START reports that AGGREGATED POI service is restored too.

»Internet down

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:08:02 EDT

va3atc posted : Back up by Fanshawe College
15mbps download

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:07:15 EDT

Fed Up posted : Back up in Leslieville. Was able to remote desktop into home from the coffee shop.

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:06:34 EDT

jmclayman posted : Power cycle fixed it in Kitchener. 3rd power cycle though so probably wasn't entirely the fix

Re: [OUTAGE REPORT] - 11/09/12 15H30

Fri, 09 Nov 2012 16:05:00 EDT

hoek53 posted : back as well but i did a factory reset and soft reboot if that made any difference. motorola sb6121