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billhere
join:2011-10-21
Santa Monica, CA

billhere to birdfeedr

Member

to birdfeedr

Re: [DVR] 7232 Slow, Unrepsonsive Until Warms Up or a Reboot

I just called Verizon about this problem. The rep was well aware of the problem and immediately offered to send a replacement DVR.

I hesitated as we have about 30 hours of unwatched recordings and I am not at all sure the replacement DVR will fix the problem. It's intermittent but very annoying. Earlier posts in this thread mentioned a software fix starting late November. Is that still a possibility?
kennye
join:2009-02-05
Carrollton, TX

kennye

Member

Most likely, a new DVR will not fix this issue. Verizon is planning a fix through the end of the year to resolve this.
billhere
join:2011-10-21
Santa Monica, CA

billhere

Member

Two phone reps assured me a replacement DVR would fix problem. As soon as I mentioned the slow channel changing, first rep offered to send a replacement unit. I declined until I could discuss this with my wife, who was more unhappy with the problem than I was. Ordered shipment Friday 3 pm; DVR arrived Saturday 10:30 am, complete with another Verizon remote including a user manual for the remote. Will watch a few recorded shows on original DVR, then replace unit to see what happens.

Interesting aspect is that the problem hasn't occurred again since I ordered the replacement. Go figure...

matcarl
Premium Member
join:2007-03-09
Franklin Square, NY

matcarl

Premium Member

You only had it one day, it will happen again

HenryFarpolo
Premium Member
join:2003-08-31
Andover, MA

HenryFarpolo

Premium Member

said by matcarl:

You only had it one day, it will happen again

I went a month without the problem. About a week ago it returned with a vengeance and has been happening daily since.
billhere
join:2011-10-21
Santa Monica, CA

billhere to matcarl

Member

to matcarl
No I haven't switched out the units yet. However the slow channel change happened again with the original DVR Sunday evening.

It will be later this week before I swap units. There are several recordings already on the DVR that we want to watch.
skohly
join:2009-08-19
Township Of Washington, NJ

skohly to matcarl

Member

to matcarl
said by matcarl:

You only had it one day, it will happen again

It's happening a whole lot lately

icemannyr1
join:2001-04-11
Township Of Washington, NJ

icemannyr1

Member

Anyone know if there's any fix planned for the delay the local cable ads cause when using the skip button on recordings?
billhere
join:2011-10-21
Santa Monica, CA

billhere

Member

It's been five days since I switched DVR's. The replacement unit is working fine with no slow channel changes or loss of audio. I gave the unit a pretty good workout Saturday switching between various college football games.
Mtaz
join:2008-10-21
Hawthorne, NJ

Mtaz

Member

Mine is doing the same thing. I thought it was just me until I found this thread...