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gb21914

join:2012-07-10
Cambridge, ON

Network Down -> Cambridge ON

Lost service just before 3pm.


TSI Support1
TSI Support
Premium
join:2009-09-28
Chatham, ON
kudos:1
Hi there,

We may want to open up a ticket for this - we do not yet have a master ticket but we are looking to get as much info as we can on this.

Could you please post your account details in the direct forum, so that we can begin troubleshooting?

Thank you for your understanding.
TSI-Ashley

gb21914

join:2012-07-10
Cambridge, ON
reply to gb21914
Account CID175327

Lights are on the modem, they appear to be searching for a signal

Status Code: Unknown
Software Version: STAC.02.16
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 645.0 MHz 3.2 dBmV 37.8 dB 0.000 % 256 QAM
2 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
3 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
4 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
5 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
6 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
7 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
8 0.0 MHz 0.0 dBmV 0.0 dB 0.0 % None
Return Path:
Channel ID Frequency Power Modulation
1 31.3 MHz 39.5 dBmV 16 QAM
0 0.0 MHz 19.3 dBmV QPSK
0 0.0 MHz 19.3 dBmV QPSK
0 0.0 MHz 19.3 dBmV QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled


xsbell

join:2008-12-22
Canada
kudos:8
reply to gb21914
It's wide spread, both my Distributel connections are down in Guelph too, also reports in other cities.

ForeverBlind

join:2003-11-27
Mississauga, ON
reply to gb21914
Distributel down in Mississauga


TSI Support1
TSI Support
Premium
join:2009-09-28
Chatham, ON
kudos:1
reply to gb21914
Hi there,

Outage has been cleared. If you are having trouble still, please post in the direct forums and we can look into it! Hope all is well.

Regards,
TSI-Ashley