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Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1
Reviews:
·Time Warner Cable
reply to quickguide1

Re: Switching from Road Runner To EarthLink Cable to Save Money?

i get a $10 coop building (right of way) discount from twc, so instead of paying first year $30/mo for standard 15/1 plan, i only pay $20/mo.

will that still apply if i do the twc to earthlink switch after my first year is up with twc?

if i pay earthlink $30/mo first year instead of twc $40-10 second year, then it obviously does not pay for me to switch.

Wilsdom

join:2009-08-06
reply to tonyram57
I switched to TW for a while and still could access Earthlink email. YMMV


tonyram57

join:2001-11-08
Brooklyn, NY
reply to wizzle
I do have a email address from Hotmail since 1998 (when I was changing ISP's every month with dial-up) and Gmail since 2003 which I do use. It is my mother and fathers email address that they use from Earthlink I also can't lose and have since 2001.

wizzle
Premium
join:2004-06-15
Durham, NC
reply to tonyram57
said by tonyram57:

What happens if you keep switching to EL then TWC then back again. Do you get a new email address everytime. I did not want to switch to TWC because I have my EL address for over 10 years now.

This is why you obtain an email from someone OTHER than your ISP. Get a gmail/hotmail/yahoo/etc.

ISPs provide you with a free email address(es) for that exact reason. They hope you are so tied to the email address that you won't cancel your service with them in fear of losing it.


djm61
Change? HAH

join:2001-06-20
Simi Valley, CA
Reviews:
·Time Warner Cable
reply to tonyram57
You can do what I did years ago and downgrade your EL account to email only for 5.95 a month. Its a pain paying for an email address but it was easier than switching emails on all the accounts it was associated with.

I just did a switch back to EL from Roadrunner and it was easy and painless. Called EL and set it up and they connected me with RR and the nice lady switched me over with no hassles except trying to upsell me to their CableMAX package. All done with no hassles.
--
I haz met da emeny and them is us!

mathfaster

join:2005-09-23
Upland, CA
reply to tonyram57
said by tonyram57:

What happens if you keep switching to EL then TWC then back again. Do you get a new email address everytime. I did not want to switch to TWC because I have my EL address for over 10 years now.

They warn you that switching from EL to TWC causes loss of EL email when you call to make the switch.


tonyram57

join:2001-11-08
Brooklyn, NY
reply to quickguide1
What happens if you keep switching to EL then TWC then back again. Do you get a new email address everytime. I did not want to switch to TWC because I have my EL address for over 10 years now.

Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

1 recommendation

reply to quickguide1
A few things I have picked up from our readers over the years that will save some hassles:

1) After your TWC broadband promotion is due to expire, you will receive a postcard or letter offering to continue service for a less-discounted rate, but lower than the rack price. This is the $38.99 rate mentioned above. In 2011, TWC began implementing a price-sensitive promotion adjustment program that gradually reprices service coming off promotions in an effort to reduce bill shock. So while an expiring $29.99 monthly rate used to head to $50, provoking customers to explore their options, a gradual increase of $9 a month, then $19 and so on is much more likely to be received by customers with a shrug.

2) Earthlink service is literally just a choice on a TWC employee's screen. The service transition is seamless (excepting no Powerboost and no rr.com e-mail account). It is much faster to call TWC to establish service with Earthlink than to place on order on Earthlink's web page (they will tell you to call TWC anyway if you already have TWC broadband). Earthlink's service qualifier has gotten buggy over the last year and may declare no service at your address, even though there is. Also, as of late, Earthlink has been pushing customers to the more expensive 15Mbps tier on their site. Don't bother. TWC and Earthlink speeds move in tandem. When TWC upgrades all Standard accounts to at least 15Mbps within the next 45 days, Earthlink speeds will match.

3) Once on an Earthlink promo, when it ends, you can approach TWC as a new broadband customer and secure new customer promotional pricing. The only exception is if you are on one of TWC's price protection contracts or if the regional TWC operation in insistent on limiting one promotional package to every 12-18 months. A talk with a supervisor and a threat to leave always gets you an override, however.

4) Local CSRs are not always able to access every TWC promotion. If you want to go back to TWC after an Earthlink promo and TWC says there are no promos available, e-mail twcable.help@twcable.com and see if they can locate something for you, or sign up through one of the third party offers available when you Google Time Warner Cable.
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com

quickguide1

join:2010-02-10
reply to unoriginal
i contacted EL a few days ago. They told me they couldn't sign me up for earthlink because they saw that my line... had internet at the moment which was the road runner. They told me i needed to contact time warner and have them cancel my road runner service or have them change to earthlink...

unoriginal
Premium
join:2000-07-12
San Diego, CA
reply to quickguide1
When we switched to EL I did it through an online chat with an EL rep. They took all of my info and setup the account that way. The only thing the TW rep did when I called in was to switch my modem info over from one account to the other. Or at least that's what they told me they were doing. Try contacting EL directly and see what they offer.

quickguide1

join:2010-02-10
reply to mathfaster
okay i just called TWC. They told me the 29.99/month we have with them for Road Runner ends on December 10 or so and after that, our monthly would be $38.99 after that. I then if i could change to Earthlink now then and they said yes HOWEVER... there is no promotional discount for our account. Is this completely new thing they have to prevent ppl from switching?

They said to call after December 10 to see what promotions they had for the earthlink b/c of as of right now, there are no promotions for us. I asked how much would it cost to change to earthlink now and they said 51.95/month so obviously that is way too much. I had thought road runner would charge us 45.95/month instead of 29.95/month after the 12 months but they said its $38.99/month so that isn't that bad. However, i thought doing the switch would be great as it saves us $15 each month but since its $39 a month, its $9 more.

Does anyone know if this is a new thing for time warner cable? Last year when i changed to earthlink after being with Time Warner Cable for the promotional pricing... i had no problems at all and they said yes i get the promotion 29.95 discount/month for 6 months with earthlink but right now i have NO PROMOTIONS? However... i think when i made the switch from RR to Earthlink, i did recall i made the switch like 1/2 a month into like the 13th month i was with RR so maybe i don't get the earthlink promotional pricing until the 12 months i'm with road runner ends??

mathfaster

join:2005-09-23
Upland, CA
reply to quickguide1
I switched from Earthlink to TWC. Then I added my own modem and returned the leased one. They prorate service. I just didn't want the switchover complicated by a modem. As I stated before, if you are going from TWC to EL why buy a modem. As far as I know and that link I gave pointed out, EL is not charging a modem fee at this time. My guess is you can just use the modem you have with TWC with EL. Ask them when you switch.

quickguide1

join:2010-02-10
reply to quickguide1
Okay one last question. I just purchased a cable modem online but won't receive it till probably 10 days or so. So should i just call time warner now to change to earthlink and then when i get the modem call them again to activate my modem and return it to them?

Or should i just wait until i get my modem and then call them that not only do i want to change to earthlink but i will be returning their modem once i get my new one.

quickguide1

join:2010-02-10
reply to mathfaster
okay thanks for clarifying that up!

mathfaster

join:2005-09-23
Upland, CA
reply to quickguide1
Yes I switched to TWC at $29.99/month promo pricing plus $3.95 modem rental fee. I used the modem I had with EL when I switched. I then ordered my own modem and had that provisioned then returned the leased modem to TWC. I now pay no modem fee.

quickguide1

join:2010-02-10
reply to mathfaster
Okay mathfaster. So right now you are paying Time Warner 29.99/month for the 12 month promotion pricing. But did you return that modem back To timewarner as OF RIGHT NOW? I"m confused here as I'm confused why don't you have to give back the modem back to TWC because if you don't, aren't you getting charged the modem rental fee?

Basically you switched to time warner on 11/1 and then returned the modem back to them after you purchased a modem sometime before you returned the old modem to time warner??

I'm bit confused with your wording.

mathfaster

join:2005-09-23
Upland, CA

2 edits
reply to quickguide1
I had TWC first before Earthlink. TWC gave me the modem. I switched to Earthlink after being with TWC for a year and a half. I only had a 6 month promo with TWC but they did not raise my rates to full rates until after a year and a half at which time I switched to Earthlink. As I stated previously, I switched to Earthlink via a Saveology(?) promo. I never had to give a modem back to TWC. Just used the one TWC gave me when I went to Earthlink. Things change and I switched to Earthlink over 6 months ago. This was all before TWC started instituting modem rental fees.

Read this by someone who posts on this forum about switching: »stopthecap.com/2012/11/05/bright···tal-fee/

quickguide1

join:2010-02-10
reply to quickguide1
And mathfaster another thing. When you had earthlink... didn't they give you a cable modem when you first got earthlink? You mentioned you got a new modem so am i correct to assume you had to return that modem you got from earthlink to earthlink or timewarner to avoid the monthly lease for the modem?

quickguide1

join:2010-02-10
reply to mathfaster
Hi. At first i called earthlink to sign up for it. Problem was they told me they couldn't sign me up for earthlink because they saw i already had a service... meaning the time warner cable road runner. They told me to call time warner cable to make the switch as they couldn't do anything. Does that make sense? Apparently you can't switch to earthlink without first speaking to time warner right?

They told me to contact time warner to make the switch. What i'm worried about is if 6 months from now, i cant switch back from earthlink to time warner.

mathfaster

join:2005-09-23
Upland, CA
reply to quickguide1
Yes I was with Earthlink for almost 6 months. This isn't a contract. Just 6 months of promotional pricing. Just call Earthlink and tell them you want to signup for Earthlink internet and that you are currently with TWC. Here's their website with the number to call: »www.earthlink.net/access/ and some info on pricing if you fill in your address. I don't know what I will be doing in 12 months. Things change.

quickguide1

join:2010-02-10
reply to mathfaster
mathfaster do you know the other person here mentioned he couldn't make the switch? Also you were with earthlink for the 29.95 plan correct for 6 months? So basically when you made the switch on 11/1, you were just shy of 6 months with earthlink? And thus in less than 12 months, you will be calling time warner and have them switch you back to earthlink?

mathfaster

join:2005-09-23
Upland, CA

1 edit
reply to quickguide1
I thought I used the link »www.timewarnercable.com/en/resid···ans.html but I just called them to start the process to switchover from Earthlink to TWC. Takes like 5 minutes to switch one over and the CSR did it. I told the CSR I wanted the 12 month promo pricing. Yes I got the $29.95 pricing plus the $3.95 modem rental fee which I got removed last week once I got my own modem.

quickguide1

join:2010-02-10
reply to mathfaster
mathfaster how did you do this? You can actually do this online??? You did that so you could get the promotional pricing correct mathfaster?

When you did this, so basically it resets your modem etc?

mathfaster

join:2005-09-23
Upland, CA
reply to Fleeced
said by Fleeced:

This is no longer the case. I was told that TWC cannot swap from Elink to RR because Elink needs a chance to save the customer.

Hmmm. I just did this on 11/1. Switched from Earthlink to TWC. I did it via TWC website. Never talked to Earthlink at all.

Fleeced

join:2012-10-06
kudos:2
reply to quickguide1
I'm not sure of the processes anymore, but it's not the simple swap. You can swap back but you can't just call TWC first, they'll send you to earthlink so they can "save" you first, then you'll be able to swap. I'm saying it's not as simple as it used to be.

quickguide1

join:2010-02-10
reply to Fleeced
jmruss so you are saying that if i change now to earthlink, then its not a problem. But its the 6 months from now, then they would say NO?

The reason im doing this is because im paying 29.99/month with road runner and after 1 more month, its going to be 44.99 if im not mistaken. So someone mentioned back to me 2 years ago just switch back and forth that way you get the 29.99/month either with time warner or earthlink.

How much are you paying per month after the promotion with earthlink at the moment? When i had road runner and changed to earthlink it was no problem. Then i did the change from earthlink to road runner and it was no problem as well... this was back 1 year ago and then 6 months later.

When i did this, the person at time warner who helped me didn't think it was problem though even though they knew i did this for the promotion.

Fleeced

join:2012-10-06
kudos:2
reply to quickguide1
You can, but TWC can't do it without letting earthlink try to save you. Just seems too much effort to constantly switch and get mad to me.

quickguide1

join:2010-02-10
reply to Fleeced
jmruss what do you mean by this? I assume i can swap RR to Earthlink right? But once i do this for 6 months... then i can't swap back to TWC?

Fleeced

join:2012-10-06
kudos:2
reply to NightOwl2
This is no longer the case. I was told that TWC cannot swap from Elink to RR because Elink needs a chance to save the customer.

NightOwl2

join:2012-03-19
reply to quickguide1
Hi quickguide1. I worked as a CSR for TWC for several years and we always did the switchovers on the phone. It wasn't really canceling service, just changing the hsi on your account. Your account number, etc, remains the same. There should be no reason for installation but there is a brief loss of service as RR is removed and then EL added. Usually the customer rebooted the modem and router and everything worked fine.

There may be a change in procedure in the past few months, but again, it shouldn't take very long to switch.