said by Mike_C:Well if you are in Chilliwack so that's one strike against you there. Worse if you're in Yarrow. I'm surprised you haven't bothered to read any of the dozens of other topics about pings / routing.
Given the latency to the first hop, he's clearly on a profile with high interleaving delay (likely INP=2 w/ 16ms up+down), and not using a modem capable of physical layer retransmission. The Speedtouch 516v6 will only be marginally better than a 300G, and only if he installs the 7.x firmware (adds ADSL2+ Amendment 3 support, which adds additional interleaver memory).