Installed equipment but wont turn on? Hey everyone. I've got a situation that I dont understand. Several months ago windstream installed fiber to our switch and added a dslam. After weeks of waiting and calling 1800 only to find out its not on yet I called the local engineering office. they told me that our switch is ready to go but corporate wont let them turn it on due to budget reasons??? Does anybody know of this happening and what way could we persuade them to activate our service? We do live in a remote area but everyone working out of our remote wants dsl. You cant make money if you dont sell a product or service windstream!
Do you care to tell where you live? I live near Bolivar, MO and have a similar situation, but they tell me they are still working on it, I haven't heard anything about budget. Were you in the stimulus project area? Thanks.
I'm outside of Quitman, Ga. There have been several new installations
around the area only one of witch I know of being a stimulus project. I can't confirm if any of the others are in service. Our equipment was installed back in late June. According to our engineer it's been ready since that time and corporate won't let him turn it on due to financial reasons
Well, you don't live near me, but they also installed the fiber and equipment here in June, according to my engineer the last time I asked about it, they said they are still in the turn-up process, not sure what you could do in your situation though, surely they will turn yours on though, wouldn't make sense to spend all the money for the fiber and electronics then just let it sit.
reply to m12345s
That's what I said As a matter of fact they just finished laying fiber to another switch a few miles down the road this week. I hope we both get it on soon
Yeah, they have been laying fiber here like crazy, all over the county, since spring time, hopefully we will get it soon.
reply to skyfox
Honestly I think the whole "budget" statement you heard from them is bs.
Windstream has seen increasing revenues in pretty much every area for a number of years, with nice profits to boot. They've also been eager to take government handouts for providing rural services and upgrades.
With the way their service quality has been heading, it would be in their best interest to keep the customers they've got - i.e. actually using equipment that the government likely paid for.
I have that feeling too. Any company wouldn't just spend money if they didn't intend on making a profit and on top of it there still laying fiber. What windstream needs is costumer relations and let people know whats really going on. As far as the problems I've been reading about the best way to solve it is to add more dslams and even the load wich is what I think there trying to do. Going to the town north of us there's 3 new dslams within 2 miles of each other
Hey, have you heard anything else about your situation? I'm curious as too how long the turn up & cut over process usually takes after the fiber is laid and electronics are installed. Anyone have any idea?
I did have have a rep call me today and told me that she talked to the manager and engineer. As of now there expecting a mid January startup. Aparently there's still more to do before it's ready.
They laid fiber to my dslam last year..they started offering 12Mb service then. It worked well for a while but now they have over sold the main equipment coming in to our area. This is how they work.Just to show you what you can look forward to this is my 6MB/768Kb service this morning..
Fortunately there are not many people at all living near me and I'm close to the new DSLAM so hopefully I'll be OK. I hope they eventually get yours working right, that is horrible.
reply to skyfox
Heard from my local manager last week, he said that around the first of the year, hopefully he can give some estimated dates. Not sure what the hold up is.
reply to skyfox
Got some good news about my situation, the local manager told me that they began turning up the DSLAMs today and that it could be done in 2 weeks possibly. As I drove by the new DSLAMs this morning I could hear the buzzing of the fan in them when I rolled my window down. Did you hear anything more about your situation? Hope you aren't to far away from being turned up as well.
reply to skyfox
That's real good news. I haven't heard anything new about my area but I haven't really had a chance to ask. They had told me the first of the month that they were to have ours up by the end of the month and I'm guessing that would apply for all of them that we're built out and ready going by what you were told. I did see a few windstream trucks in town I haven't seen before. I'll try to get in touch with them tomorrow and see what they say. Thanks for the info, I'll let you know what they tell me
Well, they said that they were turning up the dslams in my area, not sure if it applies to the ones in other areas though, Missouri and Georgia are pretty far apart, haha.
PiggieI Actually use WindstreamPremiumReviews:
Orange Springs, FL
Everything in this thread is the same as Orange Springs, FL. New equipment was put in Nov 2012 and no power is even hooked up. I can't even get an answer.
You know I worked IT for decades. I found an honest answer, even sorry we are a year away works better than what they are doing.
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |
Have you asked the techs in this forum or the wincanhelp email?, they were usually always able to get an answer for me, they have much more resources than the 1-800 number for tech support. hopefully they will have your service fixed soon.
reply to skyfox
Heard more about my situation today, the local manager told me that the contractor still has to do the cutover process on the remote in my area, I assume its turned up, not sure how long cutover usually takes though.
Sounds like your getting close to having service. I'm not sure about what's involved in a cutover but if it's what I think it shouldn't take very long. Was your remote a whole new setup or was there already a pots switch there? For me they put the new equipment in next to the old switch then came out and removed the old switch. It's a pretty big box mounted on posts next to a cross box and the new fiber j-box and I would assume everything is tied in or we wouldn't have phone service. I had a 1-31 ready date and now I'm waiting on a new date from manager.