Topic 'Re: Installed equipment but wont turn on?' in forum 'Windstream' - dslreports.com

Re: Installed equipment but wont turn on?

Sat, 16 Feb 2013 12:53:36 EDT

nathanroe72 posted : If they would have done it right the first time three years ago, look at all the money they could have saved themselves. This company is pathetic. Time to remove everyone on the board and get some people who have some common sense. Jeff and his traveling circus have put themselves into the smelting pot. Now they are lobbying to have the government to save their sorry butts. Well guess what... you gonna burn regardless. You created this out-of-control-mess now the government is going to have their hands in it. But that's fine with me because they will rip your a** of that throne your perched so high and mighty on. I'll be sitting right here watching and eating some popcorn. Have fun!

This rant ends with more beer drinking.
--
WS is all about Money Talks, BS Walks. The customer gets screwed from both directions (billed and taxed) so the C-Level riffraff get the tailored suits, chauffeured cars,
fine hotels and big cigars. Newsflash: Network is still broke!

Re: Installed equipment but wont turn on?

Sat, 16 Feb 2013 12:07:33 EDT

xsbell posted :

said by skyfox:

And I really don't think a 24 port or smaller dslam cost 30K, maybe more ports yea but to serve 20 subscribers at most that would not make sense

Yeah not quite that much for a small deployment, but the chassis in itself would still be at least a couple grand, then another $1-5K for each card (line, mux), then the cabinet, concrete pad, connectors, physical media, etc... you're still looking at $10K+. And that's not including the equipment on the other end.

Re: Installed equipment but wont turn on?

Fri, 15 Feb 2013 12:30:51 EDT

m12345s posted : Wow, you would think the manager would know of what's going on a little better then that. Well, at least you got some good news, hopefully they would install a larger dslam in case there becomes a subdivision or something in the future.

Re: Installed equipment but wont turn on?

Fri, 15 Feb 2013 11:46:05 EDT

skyfox posted : Update: Well this morning I got a call form the manager again. He said that they looked at it again and the planner said they do have the project going at our remote to deploy dsl. Its almost complete but could net tell me a date but as soon as he found out he would call me back. So I guess we are getting a dslam installed or is installed in our switch and has not been turned up yet. Im glad he called because I was just about to turn off my home phone. Ill keep you updated. And I really don't think a 24 port or smaller dslam cost 30K, maybe more ports yea but to serve 20 subscribers at most that would not make sense

Re: Installed equipment but wont turn on?

Tue, 12 Feb 2013 14:11:16 EDT

xsbell posted :

said by skyfox:

The plantation does have data to it now there just isn't a $500 dslam in the chassis at the remote so everyone else is sol.

Where'd you get the idea that a DSLAM costs $500? Carrier grade SLAMs are more like $30,000-$60,0000+.

Re: Installed equipment but wont turn on?

Tue, 12 Feb 2013 12:51:30 EDT

skyfox posted : I don't really know what to believe anymore. Apparently they they are running the voice and data back to the co over fiber that's the only thing I can think of. The plantation does have data to it now there just isn't a $500 dslam in the chassis at the remote so everyone else is sol. Looks like that petition from 5 years ago needs to be re-submitted.

Re: Installed equipment but wont turn on?

Tue, 12 Feb 2013 12:45:44 EDT

m12345s posted : Wow, thats rediculus, over the years when I asked about broadband I would hear all kinds of things from different people, I just got to where I didn't trust anything they said. Seems that the local manager is the only one that actually knew anything about it. What doesn't make sense is that they put in a new remote close to you and you even said phone calls are clearer. Why would they do all that just for better voice quality?

Re: Installed equipment but wont turn on?

Tue, 12 Feb 2013 12:31:54 EDT

skyfox posted : Well I heard my local manager earlier. He said its not even on the list to get service this year. The plantation down from me has a Ethernet connection out of the new switch and apparently that's why they put fiber in and did all that work. I can't figure out why the engineer told me we were getting it though. Maybe corporate needs a few more phone calls and a bunch of phone disconnects. Oh well at least you got it.

Re: Installed equipment but wont turn on?

Mon, 11 Feb 2013 22:53:50 EDT

m12345s posted : Yeah, I'm not that worried about it, I was watching a YouTube video and pulled up task manager and looked at the speed, I was pulling 12.5 to 13.5, I think I'm getting what I'm paying for, only thing I worry about is that I put the modem/router in a cabinet in my entertainment center so I wouldn't have it exposed on top of it, there is a opening in the back of the cabinet and the cabinet is large so it has lots of space, just worried it might get hot in there, it feels warm but not hot, anyone with the sagemcom, think this is OK or not? Thanks.

Re: Installed equipment but wont turn on?

Mon, 11 Feb 2013 22:45:49 EDT

skyfox posted : I think it depends on the server and the location. I always use speedtest.net and almost always get close to the same thing from local servers, the number of streams the connection uses can increase or decrease the total throughput. There's a lot of variables involved in terms of measuring speed and also the serving end's connection plays a role too.

Re: Installed equipment but wont turn on?

Mon, 11 Feb 2013 21:28:34 EDT

m12345s posted : I have a question, I have been testing my speed on different servers and sites, I am paying for 12 megs and the tests with the servers vary widely, on one server I may get 12.5 down, on another I will get only 9 or 10, seems like almost all servers are different, test my.net which doesn't use flash consistently gives me about 15 megs down, while one server on speakeasy gave me only 5 down. Do you think my connection is erratic or do servers vary that much? I tested servers very close together and got big differences, even ping varies, on some I see around a 40 ping, on others I see around 80.

Re: Installed equipment but wont turn on?

Mon, 11 Feb 2013 20:27:01 EDT

m12345s posted : Surely they are getting close on getting yours done, the DSLAM is about a mile away from me, but hardly anyone on it, in fact I'm likely the only one subscribed to broadband on it right now.

Re: Installed equipment but wont turn on?

Mon, 11 Feb 2013 20:24:16 EDT

skyfox posted : That actually looks pretty good, the dslam must be in your front yard lol. Im glad to see that you finally got your dsl on and working. Our local manager got a phone call from me Friday about a time for ours and as I expected no one has calls back yet. It's hard to believe that no one in the company knows anything about what's going on just a big Mickey mouse operation if you ask me. If anyone from windstream that might know something sees this would you please get back to me.

Re: Installed equipment but wont turn on?

Mon, 11 Feb 2013 19:50:01 EDT

m12345s posted : Well it was activated today and so far so good, right now I am connecting between 10 and 15Mbps, but my ping isn't the greatest, my ping is about 60-80, I would think I would get a better ping with these stats:
Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 24.2 18.1
Attenuation (1 dB): 23.5 11.5
Output Power (1 dBm): 13.0 9.9
Attainable Rate Rate (Kbps): 26172 1267

Path 0
Downstream Upstream
Rate (Kbps): 14975 761

MSGc (# of bytes in overhead channel message): 59 41
B (# of bytes in Mux Data Frame): 233 11
M (# of Mux Data Frames in FEC Data Frame): 1 2
T (Mux Data Frames over sync bytes): 2 3
R (# of check bytes in FEC Data Frame): 0 2
S (ratio of FEC over PMD Data Frame length): 0.4989 0.9811
L (# of bits in PMD Data Frame): 3752 212
D (interleaver depth): 1 1
Delay (msec): 0.12 0.24
INP (DMT symbol): 0.0 0.3

Super Frames: 0 0
Super Frame Errors: 0 0
RS Words: 0 2248398
RS Correctable Errors: 0 0
RS RS Uncorrectable Errors s: 0 0

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells s: 94030028 4772566
Data Cells s: 4441885 491028
Bit Errors s: 0 0

Total ES ES: 0 0
Total SES SES: 0 0
Total UAS UAS: 18 18

How does that look?

Re: Installed equipment but wont turn on?

Fri, 08 Feb 2013 12:18:29 EDT

m12345s posted : Got a call from the local manager this morning, he said that they finished cutting me over yesterday and that my line qualifies for 12 Megs! I have a question though, any of you guys know if the modem they install needs to be at the phone jack right at the NID or can it be in the center of the house. I would rather it be in the center because the router's wireless signal has trouble getting from one end of my house to the other, I have a phone jack in the center of my house that would work much better, I already have a router, so all I need is a modem.

Re: Installed equipment but wont turn on?

Wed, 06 Feb 2013 08:57:52 EDT

m12345s posted : Interesting, they must not be using the same kind of remotes everywhere for their stimulus projects. Hopefully you get some good news from your manager soon.

Re: Installed equipment but wont turn on?

Tue, 05 Feb 2013 23:10:08 EDT

skyfox posted : Our equipment looks nothing like that, however there is a similar setup around the corner but we don't work out of it. Originally we had about a 3x3x5 can on the power pole. Then they installed the fiber and another can identical next to it. About a week after they put in the new can the old one disappeared So we haves pots switch and a dslam in one single cabinet. All of this was done within a month after they started last June. I'm guessing they moved us to VoIP or pots over fiber back to co because voice seems clearer and louder to me.

Re: Installed equipment but wont turn on?

Tue, 05 Feb 2013 22:51:49 EDT

m12345s posted : »Broadband Stimulus
Scroll down towards the bottom, those are pictures I took of the new DSLAMs, that first pic is one about 5 miles away, there was nothing there at all in the past, that second pic is one about a mile away, that's the one that's going to give me service, the older fenced in box in the 2nd pic was already there, but they haven't taken it away, did they just recently remove yours? Or did they do that months ago?

Re: Installed equipment but wont turn on?

Tue, 05 Feb 2013 22:42:31 EDT

skyfox posted : Sounds like your getting close to having service. I'm not sure about what's involved in a cutover but if it's what I think it shouldn't take very long. Was your remote a whole new setup or was there already a pots switch there? For me they put the new equipment in next to the old switch then came out and removed the old switch. It's a pretty big box mounted on posts next to a cross box and the new fiber j-box and I would assume everything is tied in or we wouldn't have phone service. I had a 1-31 ready date and now I'm waiting on a new date from manager.

Re: Installed equipment but wont turn on?

Tue, 05 Feb 2013 22:24:01 EDT

m12345s posted : Heard more about my situation today, the local manager told me that the contractor still has to do the cutover process on the remote in my area, I assume its turned up, not sure how long cutover usually takes though.

Re: Installed equipment but wont turn on?

Fri, 18 Jan 2013 14:24:20 EDT

m12345s posted : Have you asked the techs in this forum or the wincanhelp email?, they were usually always able to get an answer for me, they have much more resources than the 1-800 number for tech support. hopefully they will have your service fixed soon.

Re: Installed equipment but wont turn on?

Fri, 18 Jan 2013 12:55:47 EDT

Piggie posted : Everything in this thread is the same as Orange Springs, FL. New equipment was put in Nov 2012 and no power is even hooked up. I can't even get an answer.

You know I worked IT for decades. I found an honest answer, even sorry we are a year away works better than what they are doing.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

Re: Installed equipment but wont turn on?

Thu, 17 Jan 2013 18:15:11 EDT

m12345s posted : Well, they said that they were turning up the dslams in my area, not sure if it applies to the ones in other areas though, Missouri and Georgia are pretty far apart, haha.

Re: Installed equipment but wont turn on?

Thu, 17 Jan 2013 17:35:50 EDT

skyfox posted : That's real good news. I haven't heard anything new about my area but I haven't really had a chance to ask. They had told me the first of the month that they were to have ours up by the end of the month and I'm guessing that would apply for all of them that we're built out and ready going by what you were told. I did see a few windstream trucks in town I haven't seen before. I'll try to get in touch with them tomorrow and see what they say. Thanks for the info, I'll let you know what they tell me

Re: Installed equipment but wont turn on?

Thu, 17 Jan 2013 17:14:07 EDT

m12345s posted : Got some good news about my situation, the local manager told me that they began turning up the DSLAMs today and that it could be done in 2 weeks possibly. As I drove by the new DSLAMs this morning I could hear the buzzing of the fan in them when I rolled my window down. Did you hear anything more about your situation? Hope you aren't to far away from being turned up as well.

Re: Installed equipment but wont turn on?

Sat, 01 Dec 2012 10:12:50 EDT

m12345s posted : Heard from my local manager last week, he said that around the first of the year, hopefully he can give some estimated dates. Not sure what the hold up is.

Re: Installed equipment but wont turn on?

Sun, 25 Nov 2012 17:20:45 EDT

m12345s posted : Fortunately there are not many people at all living near me and I'm close to the new DSLAM so hopefully I'll be OK. I hope they eventually get yours working right, that is horrible.

Re: Installed equipment but wont turn on?

Sun, 25 Nov 2012 12:08:05 EDT

thutchings6 posted : They laid fiber to my dslam last year..they started offering 12Mb service then. It worked well for a while but now they have over sold the main equipment coming in to our area. This is how they work.Just to show you what you can look forward to this is my 6MB/768Kb service this morning..

[att=1]

Re: Installed equipment but wont turn on?

Mon, 19 Nov 2012 22:15:50 EDT

skyfox posted : I did have have a rep call me today and told me that she talked to the manager and engineer. As of now there expecting a mid January startup. Aparently there's still more to do before it's ready.

Re: Installed equipment but wont turn on?

Mon, 19 Nov 2012 21:54:25 EDT

m12345s posted : Hey, have you heard anything else about your situation? I'm curious as too how long the turn up & cut over process usually takes after the fiber is laid and electronics are installed. Anyone have any idea?

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 17:43:53 EDT

skyfox posted : I have that feeling too. Any company wouldn't just spend money if they didn't intend on making a profit and on top of it there still laying fiber. What windstream needs is costumer relations and let people know whats really going on. As far as the problems I've been reading about the best way to solve it is to add more dslams and even the load wich is what I think there trying to do. Going to the town north of us there's 3 new dslams within 2 miles of each other

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 17:06:20 EDT

wheelbarrow posted : Honestly I think the whole "budget" statement you heard from them is bs.

Windstream has seen increasing revenues in pretty much every area for a number of years, with nice profits to boot. They've also been eager to take government handouts for providing rural services and upgrades.

With the way their service quality has been heading, it would be in their best interest to keep the customers they've got - i.e. actually using equipment that the government likely paid for.

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 16:49:54 EDT

m12345s posted : Yeah, they have been laying fiber here like crazy, all over the county, since spring time, hopefully we will get it soon.

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 16:42:45 EDT

skyfox posted : That's what I said As a matter of fact they just finished laying fiber to another switch a few miles down the road this week. I hope we both get it on soon

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 16:39:07 EDT

m12345s posted : Well, you don't live near me, but they also installed the fiber and equipment here in June, according to my engineer the last time I asked about it, they said they are still in the turn-up process, not sure what you could do in your situation though, surely they will turn yours on though, wouldn't make sense to spend all the money for the fiber and electronics then just let it sit.

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 16:30:57 EDT

skyfox posted : I'm outside of Quitman, Ga. There have been several new installations
around the area only one of witch I know of being a stimulus project. I can't confirm if any of the others are in service. Our equipment was installed back in late June. According to our engineer it's been ready since that time and corporate won't let him turn it on due to financial reasons

Re: Installed equipment but wont turn on?

Sat, 10 Nov 2012 16:03:21 EDT

m12345s posted : Do you care to tell where you live? I live near Bolivar, MO and have a similar situation, but they tell me they are still working on it, I haven't heard anything about budget. Were you in the stimulus project area? Thanks.

Installed equipment but wont turn on?

Sat, 10 Nov 2012 11:58:58 EDT

skyfox posted : Hey everyone. I've got a situation that I dont understand. Several months ago windstream installed fiber to our switch and added a dslam. After weeks of waiting and calling 1800 only to find out its not on yet I called the local engineering office. they told me that our switch is ready to go but corporate wont let them turn it on due to budget reasons??? Does anybody know of this happening and what way could we persuade them to activate our service? We do live in a remote area but everyone working out of our remote wants dsl. You cant make money if you dont sell a product or service windstream!