| reply to TSI Marc
Re: Teksavvy sucks hi marc,
the bell boys and the rogers guys all have an area to work in.the good property managenet compaies give them a key to the lock box and they come and go as needed. once again if you dont know your landlord well enough to let him know your expecting bell or rogers...your alll messed up in the first place |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | ok tx for that. I didn't know that. It makes good sense though.
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Marc - CEO/TekSavvy |
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ns1225
join:2010-12-30
Montreal, QC | reply to dfs4
Doesn't Bell sign agreements with large buildings where they stipulate free, unhindered access to the telecom equipment? |
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| said by ns1225:Doesn't Bell sign agreements with large buildings where they stipulate free, unhindered access to the telecom equipment?
Building owners can't deny telecom companies access to the risers. They may only recover fees equal to the forgone revenue for the space occupied by the telecom company's equipment.
It is in the building owner's best interest to make easy access arrangements for their own convenience.
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MNSi Internet - »www.mnsi.net |
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 hm
@videotron.ca | reply to TSI Pierre
TSI Pierre, I have a question for you.
What if one of your new customers made arrangements to have a tech come over. What if that same customer decided for whatever reason to not be home for the tech.
What would happen, or what costs, if any, would a customer incur to reschedule? What if the customer was a no-show for the second time?
Would Bell be billing you?
Would you expect a call from the customer so as not to waste everyone's time and money?
Just wondering... |
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hm
@videotron.ca | Bump.
Maybe TSI-Marc can answer this Question. |
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| reply to dfs4
There is no doubt, Teksavvy is better compared to Bell or other large heads. But now it sucks too! twice I send emails to let them know i'm not getting my fucking high speed as I'm supposed to. I'm paying for 10Mbps, Teksavvy is giving me only 4Mpbs. I did several tests on speedtest and didn't get a satisfactory answer. This is a warning, next time I come over here, I just cancel and you Teksavvy will refund me everything. There is no need to upset your good customers then I'm asking you to quickly fix my situation. |
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| said by nolimit :There is no doubt, Teksavvy is better compared to Bell or other large heads. But now it sucks too! twice I send emails to let them know i'm not getting my fucking high speed as I'm supposed to. I'm paying for 10Mbps, Teksavvy is giving me only 4Mpbs. I did several tests on speedtest and didn't get a satisfactory answer. This is a warning, next time I come over here, I just cancel and you Teksavvy will refund me everything. There is no need to upset your good customers then I'm asking you to quickly fix my situation.
I've been seeing teksavvy forum employees telling people in these situations that, "you bought an up to service".
Don't let them give you that BS. They are being more bold and dishonest than what the Bell shills were like in the bell forum way back when.
If people wanted a 4 meg service they would buy regular DSL with an "up to 5-meg service. Not buy 10-meg. In addition, these higher speeds (if this is fibe DSL) are supposed to be checked by the Bell tech (per the CRTC documentation/file on this). This is why the price of the install was so high. It included a verification inside the home + a pots splitter.
If this is Rogers Cable, then they have speed issues as seen in their forum. No clue if its their saturated links again. So don't let them tell you this. File with the CCTS if you have to. |
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MFido
join:2012-10-19
kudos:1 | reply to nolimit
said by nolimit : i'm not getting my fucking high speed as I'm supposed to. said by nolimit :This is a warning, next time I come over here, I just cancel and you Teksavvy will refund me everything. I think you are going to get what you deserve to get ...LOL |
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| said by MFido:I think you are going to get what you deserve to get ...LOL
Doesn't really matter. From what I am seeing in the forums, TSI will dictate what he deserves, right or wrong. And that seems to be to keep every cent possible from any customer even if TSI is in the wrong. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to hm
said by hm :Bump.
Maybe TSI-Marc can answer this Question.
Still working on this thread.. I've listened to the initial call.. will post later today.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to nolimit
said by nolimit :There is no doubt, Teksavvy is better compared to Bell or other large heads. But now it sucks too! twice I send emails to let them know i'm not getting my fucking high speed as I'm supposed to. I'm paying for 10Mbps, Teksavvy is giving me only 4Mpbs. I did several tests on speedtest and didn't get a satisfactory answer. This is a warning, next time I come over here, I just cancel and you Teksavvy will refund me everything. There is no need to upset your good customers then I'm asking you to quickly fix my situation.
how are we supposed to help you with a post like this? geez.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to ThereRlimits
said by ThereRlimits :said by nolimit :There is no doubt, Teksavvy is better compared to Bell or other large heads. But now it sucks too! twice I send emails to let them know i'm not getting my fucking high speed as I'm supposed to. I'm paying for 10Mbps, Teksavvy is giving me only 4Mpbs. I did several tests on speedtest and didn't get a satisfactory answer. This is a warning, next time I come over here, I just cancel and you Teksavvy will refund me everything. There is no need to upset your good customers then I'm asking you to quickly fix my situation.
I've been seeing teksavvy forum employees telling people in these situations that, "you bought an up to service". Don't let them give you that BS. They are being more bold and dishonest than what the Bell shills were like in the bell forum way back when. If people wanted a 4 meg service they would buy regular DSL with an "up to 5-meg service. Not buy 10-meg. In addition, these higher speeds (if this is fibe DSL) are supposed to be checked by the Bell tech (per the CRTC documentation/file on this). This is why the price of the install was so high. It included a verification inside the home + a pots splitter. If this is Rogers Cable, then they have speed issues as seen in their forum. No clue if its their saturated links again. So don't let them tell you this. File with the CCTS if you have to. this is just not true.
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Marc - CEO/TekSavvy |
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hm
@videotron.ca | said by TSI Marc:said by ThereRlimits :said by nolimit :There is no doubt, Teksavvy is better compared to Bell or other large heads. But now it sucks too! twice I send emails to let them know i'm not getting my fucking high speed as I'm supposed to. I'm paying for 10Mbps, Teksavvy is giving me only 4Mpbs. I did several tests on speedtest and didn't get a satisfactory answer. This is a warning, next time I come over here, I just cancel and you Teksavvy will refund me everything. There is no need to upset your good customers then I'm asking you to quickly fix my situation.
I've been seeing teksavvy forum employees telling people in these situations that, "you bought an up to service". Don't let them give you that BS. They are being more bold and dishonest than what the Bell shills were like in the bell forum way back when. If people wanted a 4 meg service they would buy regular DSL with an "up to 5-meg service. Not buy 10-meg. In addition, these higher speeds (if this is fibe DSL) are supposed to be checked by the Bell tech (per the CRTC documentation/file on this). This is why the price of the install was so high. It included a verification inside the home + a pots splitter. If this is Rogers Cable, then they have speed issues as seen in their forum. No clue if its their saturated links again. So don't let them tell you this. File with the CCTS if you have to. this is just not true. Indeed Very true. Want a link? |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | yes. |
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| reply to TSI Marc
No Soup For You |
Quick you might want to have the post removed 
More where that came from too...
Still wish to say it isn't true, Marc? |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | there's a big difference between sending people packing, not trying to help get them the max possible. And despite working hard to do what we can to make it better... the facilities are just not there to support it.
If the physical wires dont support it and Bell or whoever is unwilling to fix it. What else can we possibly do?
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Marc - CEO/TekSavvy |
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hm
@videotron.ca | reply to TheSlowDown
This wasn't a Bell Up To issue...
Just to fill you in, Marc.
This is a 30-meg videotron customer. Recall when Teksavvy "dropped the ball" (your words) and people had like 2-meg on their 30-meg cable connection? It's actually quite unheard of. Only ever saw this with the TSI saturated links.
This person had just bought the service and was wondering what was going on. Then Your Employee tells her, "too bad for you, it's an up to service".
Nice, eh, Marc?
Still wish to say it isn't true at all?
There is more... |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by hm :This wasn't a Bell Up To issue...
Just to fill you in, Marc.
This is a 30-meg videotron customer. Recall when Teksavvy "dropped the ball" (your words) and people had like 2-meg on their 30-meg cable connection? It's actually quite unheard of. Only ever saw this with the TSI saturated links.
This person had just bought the service and was wondering what was going on. Then Your Employee tells her, "too bad for you, it's an up to service".
Nice, eh, Marc?
Still wish to say it isn't true at all?
There is more...
Videotron yes. We dropped the ball on the second upgrade. Since then it's been a series of events largely out of our control. I explained everything a few weeks back in a thread.
We are likely going to have to put a stop sell on Videotron next week since the 10gig upgrade is taking longer then hoped and usage has climed higher still.
I want to see where we told any customer "too bad for you, it's an up to service". I have never seen our staff respond like that.
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Marc - CEO/TekSavvy |
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