Canadian Broadband → Teksavvy sucks

I wasn't making a argument, it was a fact. My comments I am sure reflect what most customers who have had actual real issues and then do not get the refund they deserve. Your business won't go far if you blame everyone else. Even if the issue was caused by someone else on behalf of you. I order DSL service from TSI and Bell screws up the install or doesn't show up and I waste a day from work, I don't care what the name on the van is, I ordered service from TSI so TSI should take ownership of the problem and eat the cost of their contractor (in this case Bell). Insurance is a different business so apples and oranges. And with response to your "and arguments like yours is both self-fish and detrimental to customer and businesses." I don't know what kind of business your in but due to TSI blaming Bell and the customer in the first place and not eating the cost is what caused this thread in the first place..so please use your apparent great wisdom and explain to me how my comments are selfish and detrimental? This is a ever growing issue with TSI.

Drop the condescending tone.

Your argument was essentially that it is the cost of doing business, and one should not whine about it. ...

Arguments like yours are detrimental because you are defending exceptionally difficult customers who drive up cost for everyone.

Any particular reason outside of the inflammatory title that this thread is getting bumped?

If TSI had to dig back till 2009 to look for a reason to not refund the guy, then I'd say Teksavvy is past the point of no return in terms of customer service.

"Given its the same location, he clearly has to know that somebody will need access to the utility room", can you confirm that with a recording? Can you be 100% sure that he knows? How do you know if he remembers?

'We're not going to refund you this time for the botched install because you cancelled in the past' is not going to end well. Try using that as a defense when the CCTS complaint/ charge back comes in.

You can say what you want Marc, but when you need to attack the customer to infer that TSI didn't screw up... Well...

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CNOC seems reactionary only. Like firemen only reacting to put out fires instead of being on the ball to prevent them. I don't think I care much for CNOC. I find them sitting on their asses doing nothing and only reacting.

what would he get out of using tek?

@Headspinning

With regards to yours I wouldn't provide a refund as it was clear the customer was just screwing around.

In addition to the post that hasn't showed yet (if it does??), something else strikes me as odd about teksavvy

If we review the link here, »Teksavvy - What the hell has happened to you guys?, where this guy was also told he wouldn't get a refund (yet they gave it to him as we read further down), a couple of distinct observations can be concluded by comparing these two situations.

A) Techsavvy does not treat people equally. Someone sits ther and actually says no soup for you, even if the situations are exactly the same.

B) If the person in the referenced link ever decides to once again try techsavvy a few years down the road, it seems techsavvy keeps a "black list" file on you and if the same situation occurs, they won't give your money back.

C) It has become very evident that unless you call billing (to be seen yet), or post a bad review, or make a topic that causes fanbois to bunch their panties, Standard Operating Procedures (SOP's) at techsavvy is to deny a refund across the board, with only certain people authorized to even say you can get your money back. This would appear to be a couple of the TSI employee's who work the forums and maybe (we don't know yet) billing.

I'm curious if TSI billing has also refused people a refund so we can draw a clear line here.

Kind of strange that TSI keep a sort of black list on people and keeps information on people who never had the service (or keeps certain information like this after 6 months to a year).

Some very strange things are showing here.

A) Situation was not exactly the same, the Tech did show up to the residence, the problem is there was no access to the telco room.

B) Customer did the exact same thing in the past... why? what's the reason to sign up and then cancel a week later? what's the motive?

C) We do ask that you let us trouble shoot your connection and see if we can get you up and running. We have costs and we have deadlines as well as to when we can cancel and not get charged. We simply try and be fair...

In the other instance, No-Show tech. No one bothered to call him to say oops, "order is stuck in the system". Whatever that is supposed to mean.

A) Situation was not exactly the same, the Tech did show up to the residence, the problem is there was no access to the telco room.