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dfs4

join:2012-11-01
reply to dfs4

Re: Teksavvy sucks

I am not looking for a refund any longer. That was just a question on thursday I asked and the agent said modem would not be refundable. But basically the expensive cost of the whole thing and the mistake they made had me thinking otherwise and about a change. I would stick with teksavvy for the time being but if something better comes along I would consider it. thanks Pierre.



TSI Pierre
Baby, Wanna see what 300Gigs looks like?
Premium
join:2011-09-23
Chatham, ON

1 edit

Ok thanks, we would refund the modem. What we ask is that you give us a chance to troubleshoot the connection before you cancel. dfs4 would you be able to PM me your client details so that I can listen to those calls. One thing that upsets me is if our associates are rude.

Thanks
--
TSI Pierre - TekSavvy Solutions Inc.
Chief Operating Officer


dfs4

join:2012-11-01

He wasn't rude as much as unhelpful as I wanted the technician to not call me before going to apartment as there is no phone there. So it was unhelpful and not rude, I wrote rude in haste and not being happy with the services. But I understand now since that is what rogers technicians do but still if I say go ahead without the obligatory call they should just leave a note to technician so that was my point. But everything is good now I suppose. Thanks



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

That's good to hear... Can you change the thread topic please?
--
Marc - CEO/TekSavvy

Expand your moderator at work

Dunlop

join:2011-07-13
kudos:2
Reviews:
·Bell Fibe
reply to dfs4

Re: Teksavvy sucks

The "rage" in this thread is pretty funny considering here is the OP's own post after the original topic:

said by dfs4:

He wasn't rude as much as unhelpful as I wanted the technician to not call me before going to apartment as there is no phone there. So it was unhelpful and not rude, I wrote rude in haste and not being happy with the services. But I understand now since that is what rogers technicians do but still if I say go ahead without the obligatory call they should just leave a note to technician so that was my point. But everything is good now I suppose. Thanks

Then just a few "they suck" without any real explanation considering the CEO and reps of the company have written in this thread and the money has supposedly been refunded.

Did you get your money back? Did you stay with your original provider because they gave a great retention deal? Will Ross ever get back together with Rachel?


zacron
Premium
join:2008-11-26
canada

I think this this thread is finished... There is literally nothing left to debate.

Cry my a river, build a bridge and... well you know the rest.
--
"Recognize, Realize, Recover and Repent"



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to Dunlop

Yeah.. We obviously tell ppl what they need to do... I didn't get the full blow by blow on this one but this isn't one of those cases where we completely dropped the ball.. It's got to be something like he was offered something crazy and wanted to cancel mid way through the install, leaving us with a bunch of direct costs.. Just speculating though. I'm sure he's having a good laugh seeing these nice comments by anon ppl on here. *shrug* ppl are smart and can tell the difference I think. Lets let it play out. If we're wrong.. I'm happy to look into it further if it turns out to be a learning experience...
--
Marc - CEO/TekSavvy

Expand your moderator at work


pick a name

@videotron.ca
reply to TSI Marc

Re: Teksavvy sucks

said by TSI Marc:

Lets let it play out.

Well that is a good way of looking at it. This way all people learn from it.

Maybe what he stated never happened? But no one seems to have denied it so far after 5 days, and someone who looked into the recorded calls etc.

Each failure (if it is one) will only serve to strengthen you in the long run.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Yup..

I think we did look into it though... But then he changed the headline and install was lined up.. So we didn't keep at it, everything was and AFAIK, still is fine.. I'll double back to see if he was told though.. We do tell customers when they sign up.. But it's possible a mistake was made..
--
Marc - CEO/TekSavvy



zacron
Premium
join:2008-11-26
canada

said by TSI Marc:

Yup..

I think we did look into it though... But then he changed the headline and install was lined up.. So we didn't keep at it, everything was and AFAIK, still is fine.. I'll double back to see if he was told though.. We do tell customers when they sign up.. But it's possible a mistake was made..

FWIW, when I had my VDSL installed in Hamilton, I wasn't made aware that you'd need access to the Telecom Closet (even tho I did know this).
--
"Recognize, Realize, Recover and Repent"


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

how long ago was that?
--
Marc - CEO/TekSavvy



zacron
Premium
join:2008-11-26
canada

6-8 months ago


geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

FWIW, I was told a Rogers technician would show up at my house when I first signed up for Teksavvy. Rogers technician never showed up. Didn't get a call. Nothing. Had no Internet for at least 3 days if not more with no Internet access. I was so lucky to be able to tether off my 6GB data plan. If I didn't have it, GG NO RE.

Ya I may be adding fuel to the flame, but that's my experience. As they always say, people tend to remember the negatives and not the positives of someone.


AsherN
Premium
join:2010-08-23
Thornhill, ON

Did you call when the tech was a no-show after the window? Rogers is crap at letting TSI know about dropped appointments.