reply to saphier
Re: Stuck on DOCSIS 2 speeds? The speeds are tied to the product codes. No matter what tickets are launched, the speeds cannot be modified. The Express with 300gb is provisioned for 12mbps regardless of what these reps are telling you. You're getting exactly what you pay for. If you're not happy with that I suggest you call back in within 30 days to cancel your contract within the buyer's remorse period.