| Videotron disallow Docsis 3 modem on low tiers? I once read that videotron disallows docsis3 modem on dataplan 8M. Does it have any basis? |
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| I have personally seen an order (I do not recall if it was an order for a modem swap or for a new connection) rejected due to the modem being DOCSIS 3.
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) |
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grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1 | I remember one of the TekSavvy resellers mentioned somewhere on this board that Videotron doesn't allow a D3 modem on the Basic speed tier (previously 3/0.8 Mbit/s, now 5/1 Mbit/s). I think he said everything else was fine, so that should include 8/1 Mbit/s (soon 10/1.5 Mbit/s). For obvious reasons, I have no idea if they've changed that. |
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| reply to vientito1
Strange, when I got my basic speed tier end of march I did use an docsis 3 modem.
Also I think videotron would go all D3 before 2015 so this doesn't make sense besides a cash grab.
Is this new?
I wonder if I should worry If I move out of my Apartment I would have to buy a D2 modem just because of that. |
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| reply to grunze510
I can confirm that 2 of our customers with Basic 3M vcable were refused by Videotron to use the Docsis 3 modems |
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| reply to grunze510
I was under the impression that DOCSIS3 was not accepting by Videotron for the 8Mb either but I will dig into this further |
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decxPremium
join:2002-06-07
Vancouver, BC | reply to vientito1
It isn't only Videotron that's doing this. I believe Shaw only allows DOCSIS 2 modems for the lower tiers as well. |
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| reply to vientito1
I am with TekSavvy Cable 8M and I have a Docsis3 modem, the Thomson 475.
Everything is working fine 
psor |
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