DougHo
join:2012-05-21
Orlando, FL | [Internet] performance of 10/1 residential tier Performance of my Lightning and my church's standard business cable modems seem good, but I question the performance of my mom's standard residential in SW Orlando.
SA DPC2100 Modem signal levels seem reasonable (S/N 33, 6dBmV Rx, 38.5dBmV Tx), but do the results below indicate some problem such as the node/provisioning or are these in the expected range for 10/1 tier? Results are from SamKnows router wired to modem (which tests every couple hours when PCs aren't using network).
Downstream Throughput
Date Average (Mbps)
2012-11-10 5.51
2012-11-09 5.99
2012-11-08 5.77
2012-11-07 6.30
2012-11-06 7.30
Packet Loss
Date Failure Rate (%)
2012-11-10 5.38
2012-11-09 3.80
2012-11-08 3.73
2012-11-07 3.22
2012-11-06 1.16 |
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rebus9
join:2002-03-26
Tampa Bay Reviews:
 ·Verizon FiOS
 ·Bright House
| I get every bit of the 10/1 service I pay for. The slow speeds are almost certainly a result of packet loss.
It's normal for the occasional packet to be lost, but it should not be at any measurable level. That you're seeing upward of 3-5%+ is problematic and I would recommend calling support to have the connection evaluated. |
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 neonhomerKK4BFNPremium
join:2004-01-27
Edgewater, FL | I'm on a 20/2 tier, and see around 16-17 down and 2/2.5 up. That's through my Linksys router to BHN's speedtest site.
I'd trade off 5 down if I could have the 5 up... LOL |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | reply to DougHo
Doug are you still having problems or is this a new one or did I miss something? |
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DougHo
join:2012-05-21
Orlando, FL | This is continuation of same problem posted to you in direct forum at end of October. If you fixed something like the node/provisioning or whatever based on that direct forum then perhaps this is new. However, I think a ball got dropped. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | reply to DougHo
No ball dropped there was nothing found. I did post an followup to something I need you to check however. |
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DougHo
join:2012-05-21
Orlando, FL | For those interested: Tech worked several hours this afternoon. Although other stuff was done such as measuring levels at various points and replacing coax connectors, I believe the solution was exchanging DPC2100 modem and/or power supply (old power supply was a large one labeled Toshiba).
Although modem stat page says Receive Power Level increased to around 8.6dBmV, S/N improved to around 39, down is now good 11.2Mbps, up now good 1.1Mbps, with packet loss less than 0.2% |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | said by DougHo:For those interested: Tech worked several hours this afternoon. Although other stuff was done such as measuring levels at various points and replacing coax connectors, I believe the solution was exchanging DPC2100 modem and/or power supply (old power supply was a large one labeled Toshiba).
Although modem stat page says Receive Power Level increased to around 8.6dBmV, S/N improved to around 39, down is now good 11.2Mbps, up now good 1.1Mbps, with packet loss less than 0.2%
Actually there were multiple issues. I do not advise swapping modems as a solution for anything unless we determine that's what needs to be done.
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~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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