|reply to lanwarrior |
Re: Grandfathered plan with iSpot - can I upgrade to new device?
Interesting-- because THAT is precisely why I left Clear, with hard feelings.
My iSpot died THE DAY the warranty expired. What made it even more frustrating is I bought the iSpot but was unable to use it for more than a month. Our new iPods (4 Touch) had MAC addresses from a new range and the iSport firmware had not been updated to recognize them, so we had to wait for new firmware to be released-- more than a month later.
So because Clear sold us a product we couldn't use until new firmware was available, we had less than 11 months of use on the device when it died.
I called Clear to get a replacement, but was told they discontinued the iSpot and didn't have anything left in stock. I asked about buying the regular Spot device but using it with the same $25 plan-- and was promptly told NO by each support person I spoke with, including when the problem was escalated.
My last words were asking Clear to let me get this straight-- they were willing to let a paying customer walk away rather than continue the existing plan on a new device (that I would buy at my own expense).
They said that's they way it was, and there was nothing else they could offer except to "upgrade" to the regular Spot service at a higher monthly rate.
Bye bye, Clear. I went with T-Mobile and get much faster service with 1.5 GB (far more than I use) monthly data for $25. And the coverage area is FAR wider than Clear's sad little footprint.
So my iSpot dying and Clear being unwilling to help me in any way, was actually a good thing for me.