| reply to mario44222
Re: Business Quantum Speeds!!! Got conflicting info again.. Hopefully they can get me at 75/35. |
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| reply to yurimaster
I call Verizon this morning and ask him if he can bump me to 75/35. He said it will go in to effect his evening. Now I get home and run the verizon speedtest but only getting 57.77 megs down. The upload speeds are normal. |
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| reply to McBane
Turns out they made a mistake, they increase my speeds to 50/35 
I have to call the billing department when they open at 8:30 dammit... |
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| My upgrade apparently never happened yet... |
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| Ugh.. so another rep says its not available and its only 50/25, 150/65, 300/65. The price jump from 35M/35M is an additional 139/mo .. so no way. |
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McBane
join:2008-08-22
Plano, TX | So 75/35 isn't even on the business website as an option?
I'd demand a supervisor, most of the sales people have no idea what they're talking about, they just put in orders. Sounds like the system might be broke for your area and it's confusing them. |
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 nycdavePremium,MVM
join:1999-11-16
Melville, NY
kudos:10 | reply to mario44222
If you are on a Motorola BPON ONT, you can't get anything faster than 50/25 unless you get a new GPON ONT installed. |
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| Thats fine if they want to replace the ONT, but then why not upgrade to 75/35 instead of forcing me to go to 150/65 and then paying an additional 100$ |
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McBane
join:2008-08-22
Plano, TX | I'm willing to bet you just had a stupid sales rep, if you talk them into upgrading to GPON (Even if that means ordering 150/65 for a day just to lower it back to 75/35 after they install the new ONT) you may have to explain the thinking behind that part to them.
That's why I usually just ask for a super when they tell me something I know isn't true. Thee supers sometimes have somewhat better critical thinking skills than your regular sales drone, sometimes...
Verizon's customer service is a PITA, all the money goes to the network. Always has, always will. |
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| reply to nycdave
Would it be an issue with the 61 IPs I currently have assigned to me? |
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| Well apparently after my 3rd call they do have a trouble ticket out I guess to their internal group so they are working on getting the upgrade done, so at least im not in the dark and got the rep's email which they will reach back to me. |
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McBane
join:2008-08-22
Plano, TX | Curious, how much do you pay for that IP block? I have 16 (well 13 usable) and I'm paying $30 I think. For a /27 I think it's $50 but if its not much more for a /26 I may go for that. |
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| reply to McBane
You are being forced to 150 most likely because the figures work in benefit of dollars to the company. Your trouble ticket will most likely result in the same experience as before. Its gpon 150+ or bpon 50 and below |
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| reply to McBane
The 61 (/26) IP block is $120/mo |
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McBane
join:2008-08-22
Plano, TX | reply to Onedollar
Oh damn they more than double down on you for a /26 then, that sucks... 
Onedollar, I'm on GPON with business 75/35. If they tell you they can't do that it's BS. They probably are trying to get the 150 sale, but lying to do it isn't the way to go, but doesn't surprise me in the least for a verizon sales rep to pull something like that. Sometimes the trick is to just ask for a super or just keep calling back till you get someone with half a brain. Most of the time when I got a ticket open for something they resolved it properly since it's actual engineers working on the issue and not some sales or tech support drone, the tickets just takes some time to get completed.
The old motorola or Tellabs BPON, I forget the exact one but it's the first fios ONT that came out, does have issues going over 35Mbps though (But that doesn't explain why 50/20 is an option) |
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Reviews:
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 ·Cox HSI
| reply to McBane
I called VZ sales and I was able to get 75/35 for the same price of 35/35, ran speedtest and getting 86/38. I'm really happy now. I still pay the same price but got more than 100% increase for download, this is a steal 
»www.speedtest.net/result/2322884366.png |
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| reply to McBane
Mcbane, were you on Telllabs bpon or Moto? Thats the difference
said by McBane:Oh damn they more than double down on you for a /26 then, that sucks...
Onedollar, I'm on GPON with business 75/35. If they tell you they can't do that it's BS. They probably are trying to get the 150 sale, but lying to do it isn't the way to go, but doesn't surprise me in the least for a verizon sales rep to pull something like that. Sometimes the trick is to just ask for a super or just keep calling back till you get someone with half a brain. Most of the time when I got a ticket open for something they resolved it properly since it's actual engineers working on the issue and not some sales or tech support drone, the tickets just takes some time to get completed.
The old motorola or Tellabs BPON, I forget the exact one but it's the first fios ONT that came out, does have issues going over 35Mbps though (But that doesn't explain why 50/20 is an option)
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| reply to McBane
I have to check the ONT.. but you might be right being a BPON motorola.. but when I asked verizon about a tech being dispatched to to upgrade the ONT they said it was not required... |
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McBane
join:2008-08-22
Plano, TX
1 edit | I was originally on a Tellabs 611 when I ordered FiOS back in 2007, then when I moved apartments to a bigger unit I upgraded to a 612. Luckily I never had that crappy unit. Both of those units had no issue going over 35Mbps from what I understand, but I only had 25/25 (originally) which became 35/35. Looking at the FAQ it looks like that crappy ONT I'm thinking of was the Tellabs 610, the upload was limited to 29Mbps. Unfortunately I can't find a good pic of one.
I'm on a Motorola 1000GT4 now. |
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| reply to McBane
Wow, you people forget how much T1, T3's cost . Waaaaaaaaaaaaaaa LOL
Oh, and ordering a residential account into an obvious business location? See how well you fare when a technician arrives in your office. Better do some renovations first. |
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