|reply to smerrikin |
Re: Dear Marc...
Rogers' own customers usually have to wait this long as well.
My neighbours' Rogers-supplied switches blew out during a storm on a Sunday. He called Rogers that night, and they said the EARLIEST they can get someone out was Wednesday. This is a guy who has everything with them, TV-Internet-Phone-Mobiles.
Rogers doesn't treat it's customers any different than wholesalers. No R-E-S-P-E-C-T.
Except that for repair jobs, they are limited by the available subcontracted techs and their scheduling. In some cases they can and do come next day.
If it's something like the modem was deleted from the database for whatever reason, they can re-provision the modem in 5 minutes.