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mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
·Start Communicat..
reply to smerrikin

Re: Dear Marc...

said by smerrikin:

I agree that it should take awhile for a repair job. Mine is a dhcp error.
Sent the ticket in, 24 hours later they got a reply back from Rogers saying modem firmware isn't compatible. It's a week old dcm476 shipped from teksavvy so I and teksavvy know that the firmware is perfect. Reply sent back to Rogers and now waiting again (12hours now)

Took 11 days for a similar issue/resolution here.

Your old modem: what modem/firmware does it have?
If it's the DCM475 with 02.08 on it, then you can get that updated in 20 minutes here for $5 -- makes it useful again as a backup unit, and/or makes it possible to resell it afterward.

smerrikin

join:2011-03-30
Ottawa, ON

My old modem was a sb5100.
Wasn't dead and I kind of regret upgrading. Had it since Rogers started selling them many moons ago.
New one is the 476 with the latest firmware.