|reply to smerrikin |
Re: Dear Marc...
said by smerrikin:Took 11 days for a similar issue/resolution here.
I agree that it should take awhile for a repair job. Mine is a dhcp error.
Sent the ticket in, 24 hours later they got a reply back from Rogers saying modem firmware isn't compatible. It's a week old dcm476 shipped from teksavvy so I and teksavvy know that the firmware is perfect. Reply sent back to Rogers and now waiting again (12hours now)
Your old modem: what modem/firmware does it have?
If it's the DCM475 with 02.08 on it, then you can get that updated in 20 minutes here for $5 -- makes it useful again as a backup unit, and/or makes it possible to resell it afterward.