Topic 'Re: Business Quantum Speeds!!!' in forum 'Verizon Fiber Optics' - dslreports.com

Re: Business Quantum Speeds!!!

Wed, 09 Jan 2013 18:23:48 EDT

serge87 posted : For those of you guys besides myself who have switched from Business to Residential or vice-versa, when you cancelled the former account did you return the Actiontec router? Or were you told to keep it and use it with the new account?

I was told by the sales rep that cancelled my business line and put my order for residential through that I could keep my rev. G as it is sufficient for the new plan. Although a few days after the new account had been up and running I received a UPS return label for which I presume is for returning the router back to VZ Business? The tech who came to swap in a new ONT for the residential order didn't even mention giving me a new router since I already had one from FIOS Business.

I know this beast known as 'Verizon Billing' all too well and do not want to end up fighting an 'unreturned equipment' fee :(

Re: Business Quantum Speeds!!!

Mon, 31 Dec 2012 18:29:41 EDT

houkouonchi posted : Well as expected my second account change did not go through right. I guess they still didn't fix putting the other ONT on a sub-unit and they are going to have to send someone out in a few days to fix that issue =(

The new order I had for replacing the service on my 1500G ONT wiped existing residential service on the 1000GT ONT that I got switched over on the 12th so I was left without any internet this morning.

Fun times.
--
300/150 mbit Bonded Verizon FiOS connection FTW!

Re: Business Quantum Speeds!!!

Sun, 30 Dec 2012 15:59:32 EDT

JackBauer posted :

said by ITALIAN926:

I think some people expect the speed of light to travel faster than 186,000 miles/sec for businesses ;)

Well if anyone can do it... It would be VZ :)

Re: Business Quantum Speeds!!!

Sun, 30 Dec 2012 02:20:17 EDT

ITALIAN926 posted : I think some people expect the speed of light to travel faster than 186,000 miles/sec for businesses ;)

Re: Business Quantum Speeds!!!

Fri, 28 Dec 2012 12:31:10 EDT

serge87 posted :

said by codydog:

How are the ping and latency on business as compared to residential?

I'm on residential 75/35 and would like much better latency

I had business GPON and now have residential GPON and there is no difference for me in latency between the two.

Re: Business Quantum Speeds!!!

Fri, 28 Dec 2012 11:26:29 EDT

Thinkdiff posted : Call for what? Everything residential goes through the 1-800-Verizon number. The Business FiOS internet number is 888-743-7211.

If you're moving from Residential to Business at the same speed level expecting a decrease in latency, you're gonna be disappointed.

FiOS already has some of the lowest latency for residential and small business class service, maybe you're having a different issue?
--
University of Southern California - Fight On!

Re: Business Quantum Speeds!!!

Fri, 28 Dec 2012 11:02:06 EDT

codydog posted : Thanks - do I call the 800# and ask or is there a better way?

Re: Business Quantum Speeds!!!

Fri, 28 Dec 2012 10:47:03 EDT

Thinkdiff posted : Business and Residental use the same network (up to the CO, not sure if they route different to the internet - doubt it).

You'll see no change in latency or ping times unless they also upgrade you from BPON to GPON (if you're on BPON now) or move you from MoCA to Ethernet. Both of which may be possible without switching to business.
--
University of Southern California - Fight On!

Re: Business Quantum Speeds!!!

Fri, 28 Dec 2012 06:54:17 EDT

codydog posted : Thanks, exactly what I'm looking for

Re: Business Quantum Speeds!!!

Fri, 28 Dec 2012 02:08:13 EDT

McBane posted : I get 1ms to my gateway on GPON. When I was on BPON it was about 5-7ms

Re: Business Quantum Speeds!!!

Thu, 27 Dec 2012 22:12:32 EDT

codydog posted : How are the ping and latency on business as compared to residential?

I'm on residential 75/35 and would like much better latency

Re: Business Quantum Speeds!!!

Thu, 27 Dec 2012 19:46:31 EDT

houkouonchi posted : Well the 31st I am getting my second FIOS connection moved over to residential. It looks like the dynamic connection (for some reason?) was costing me almost $15 more than the static IP connection. Due to this I am saving even more money going to residential. $234 savings per month for the same speed and minus 1 static IP.
--
300/150 mbit Bonded Verizon FiOS connection FTW!

Re: Business Quantum Speeds!!!

Mon, 17 Dec 2012 20:27:18 EDT

cramer posted :

said by ScrawnyB:

I don't see what paying the extra money for really affords you

Because it gives you an IP in a block not automatically banned by the rest of the world as a dynamic address. (a problem if you want to run your own mail server.) It also means some amount of downtime every time your address changes -- a) how long it takes to notice, b) how long it takes to find the new address (hard to do remotely), and then c) how long it takes to update DNS, and that change propagate.

(My office is currently behind a dynamic address. I loath the day TWC changes it and I have the week long argument with IT on the other side of the planet, just to get him to type an address into the checkpoint dashboard.)

Re: Business Quantum Speeds!!!

Mon, 17 Dec 2012 19:13:13 EDT

mario44222 posted : Service is finally in and getting 153/75. Very nice :)

Re: Business Quantum Speeds!!!

Fri, 14 Dec 2012 16:14:34 EDT

mario44222 posted : So finally after speaking with someone somewhat intelligent he said the Central Office can't suppose 75/35 but can support 150/65 and 300/65.

He did me the favor and is bumping me to 150/65 for an extra $12/mo.

They are sending a tech out on Monday :)

Re: Business Quantum Speeds!!!

Fri, 14 Dec 2012 14:21:01 EDT

mario44222 posted : I still can't get the business office to upgrade me to 75M/35M despite it being available on the website. I can't understand why this is a problem.

Re: Business Quantum Speeds!!!

Wed, 12 Dec 2012 14:50:28 EDT

nycdave posted :

said by bigdaddy:

Slightly off topic here.

Static IPs on VZ FiOS are Only available on Business class right ?

If so do you think Verizon will change that Policy Now that Bright House Networks Tampabay Division and Central Florida Division Now Offers Static IPs to Residential Customers ?

1 Static IP is $9.99 a Month and 5 Static IPs is 19.99 a Month.

No.

Re: Business Quantum Speeds!!!

Wed, 12 Dec 2012 14:33:25 EDT

houkouonchi posted : I find it unlikely considering tons of ISPs around the world offer static IPs to residential accounts. I seriously doubt VZ is going to change this regardless of what a few of their competitors do.
--
300/150 mbit Bonded Verizon FiOS connection FTW!

Re: Business Quantum Speeds!!!

Wed, 12 Dec 2012 14:22:10 EDT

bigdaddy posted : Slightly off topic here.

Static IPs on VZ FiOS are Only available on Business class right ?

If so do you think Verizon will change that Policy Now that Bright House Networks Tampabay Division and Central Florida Division Now Offers Static IPs to Residential Customers ?

1 Static IP is $9.99 a Month and 5 Static IPs is 19.99 a Month.

Re: Business Quantum Speeds!!!

Wed, 12 Dec 2012 13:52:15 EDT

houkouonchi posted : Ok mine went decently smoothly but not as little downtime as you serge87 =P. I called business and told them i wanted to switch to residential. They said i needed to call residential and then they would contact business...

I do this and then they say they will have business call me while no the phone with them as the business people need to hear from me that I am cancelling but then later this was not required (weird).

Anyway on Monday I did the request and got an installation date for Wednesday (12/12). At around 3 AM I lose connection to my second line (the correct one). It comes back up for a short while at 4 AM but dies again and now there is no longer an ethernet link). It is down until about 10 AM until the guy comes out.

At first he said it should be good but it was still borked. He had to call up VZ and get them to do some more provisioning before it started working again.

I think I am gonna wait until my first bill before I attempt to move my other one over which is on the 1500G and has a static ip.
--
300/150 mbit Bonded Verizon FiOS connection FTW!

Re: Business Quantum Speeds!!!

Tue, 11 Dec 2012 12:21:33 EDT

DiPersiaTech posted :

said by yurimaster:

I called VZ sales and I was able to get 75/35 for the same price of 35/35, ran speedtest and getting 86/38. I'm really happy now. I still pay the same price but got more than 100% increase for download, this is a steal :p
»www.speedtest.net/result/2322884366.png

How'd you pull that off?!

Re: Business Quantum Speeds!!!

Mon, 10 Dec 2012 21:51:58 EDT

serge87 posted :

said by houkouonchi:

said by serge87:

If you do decide to place the order, I would do it 8am sharp(or whatever the time is for you) when the call center opens so after the order is placed they may be able to get a tech in by the end of the day and downtime would be minimal.

I don't think they should have to switch out my ONT. So what did you do? Call residential order the service asking that your existing business service be canceled or call business and get asked to switch to residential or just call and business, cancel and then call residential sign up?

I called Business support and told them I'd like to cancel and order residential. At one point I was talking to 2 people simultaneously similar to a conference call, one person from business setting up the cancellation and one person from residential getting my information and coordinating with the business support person to order the new residential plan.

After business was cancelled successfully the business support person hung up on the conference call and I finished my order and reviewed my billing information with the residential support guy. I remember asking twice if my current ONT/router were needed to be replaced and both times I was assured the only thing needed to be done was a central office connection activation(so much for that).

After my connection didn't come back 1-4 hours after I finished my call(ONT blinking "FAIL"), I called back to residential support, gave them the whole spiel and they said after running some test "a setting on my ONT was in the high range" and that it needed to be replaced. I had 2 techs come out at 8:30 the next morning and they told me the reason for the ONT switch was because it was a change from business to residential(although I made clear I had 150mbps with no problem on that ONT). They installed the ONT, left for approximately 20 minutes(FDH splitter change?) and came back to verify connection was live and speeds were normal.

Now on to the inevitable billing disaster on the horizon next month... :huh:

said by mario44222:

I can't understand why it can't be easier..

You and me both.

Re: Business Quantum Speeds!!!

Mon, 10 Dec 2012 20:32:27 EDT

mario44222 posted : I can't understand why it can't be easier..

Re: Business Quantum Speeds!!!

Mon, 10 Dec 2012 17:41:12 EDT

manuetdeo posted : FWIW you have to watch those res CC people. i called about getting a second ONT for the triple play bundle and woke up with my bus. static line disconnected. spent all day on the phone getting it back!

Re: Business Quantum Speeds!!!

Mon, 10 Dec 2012 14:17:55 EDT

houkouonchi posted :

said by serge87:

Re: Business Quantum Speeds!!!

Mon, 10 Dec 2012 11:16:37 EDT

McBane posted : I bet that's what it was all about was getting a splitter that wasn't over congested, which may necessitate an ONT swap if you're being moved to another OLT.

Re: Business Quantum Speeds!!!

Mon, 10 Dec 2012 07:42:24 EDT

nycdave posted : Yes, and it can't handle those speeds when there are many ONT's off your PON splitter - congestion issue....

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 22:39:37 EDT

serge87 posted : Adding to what houkouonchi mentioned: For a short period I had 150/180 (yes, 180mbps upload) because of a wrong FSC connection appropriation when I got my 150/35 plan. If the 1500GT can't do 65mb/s how could it do a whole 180?!

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 20:24:58 EDT

McBane posted : I know the 1000GT4 can with ease

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 20:09:29 EDT

houkouonchi posted :

said by nycdave:

The Moto 1500G SOHO ONT can't support the 65M upstream, so there is no way it can do 300/65...

wah???

I have the 1500G SOHO ONT and always get 75 mbit up and the exact same speeds as my other ONT. I thought its problem was being able to handle two connections at that upload speed. The 150 package has the same exact upload speed as the 300 and that is what both me and serge had with the same ONT.
--
300/150 mbit Bonded Verizon FiOS connection FTW!

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 13:15:51 EDT

nycdave posted : The Moto 1500G SOHO ONT can't support the 65M upstream, so there is no way it can do 300/65...

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 12:34:02 EDT

serge87 posted : My switch from res-to-business took less than 1 hour. However, the switch from business-to-residential took longer due to the ONT confusion. I was down for 24 hours until a tech could come out and swap the ONT. I'm not sure why that was necessary, as the person who took my residential order confirmed I had a GEN3 router and a GPON ONT and assured me I would be back up in less than 2-3 hours.

If you do decide to place the order, I would do it 8am sharp(or whatever the time is for you) when the call center opens so after the order is placed they may be able to get a tech in by the end of the day and downtime would be minimal.

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 12:26:36 EDT

houkouonchi posted :

said by serge87:

Well I've done the switch back to residential from business. When I put the order in for residential 300/65, the tech told me I would need a new ONT for the higher speeds. Maybe I'm wrong, but doesn't the 1500GT support 300mb/s also? A new ONT was put in model Motorola 1000-GTJ4, much smaller than the 1500GT! Maybe it was due to going from business to residential?

Speeds looking great:

[att=1]

\

Serge were they able to switch your connection with little downtime or did it require a complete disconnect/reconnect order? I need to do this too because there is just no way that business is worth twice the cost of the residential package.
--
300/150 mbit Bonded Verizon FiOS connection FTW!

Re: Business Quantum Speeds!!!

Sun, 09 Dec 2012 12:21:26 EDT

serge87 posted : Well I've done the switch back to residential from business. When I put the order in for residential 300/65, the tech told me I would need a new ONT for the higher speeds. Maybe I'm wrong, but doesn't the 1500GT support 300mb/s also? A new ONT was put in model Motorola 1000-GTJ4, much smaller than the 1500GT! Maybe it was due to going from business to residential?

Speeds looking great:

[att=1]

Re: Business Quantum Speeds!!!

Sat, 24 Nov 2012 22:57:16 EDT

rebus9 posted :

said by McBane:

SONET circuits don't use the copper infrastructure, though. That's why I don't understand the need or use for older DS1s/DS3s unless it's something very rural (And even those will eventually go to fiber)

Because it's simple and cheap to install a T-1. Copper is everywhere and fiber is not (yet). SONET terminating equipment is far more expensive, while a T-1 smartjack and CSU/DSU are dirt cheap.

It's a matter of economics and simplicity.

Also, SONET is more appropriate for long-haul, metro, and deep-pockets enterprise applications. Fiber in the form of B/G/X/PON is more cost effective for mass deployments to customers.

Re: Business Quantum Speeds!!!

Sat, 24 Nov 2012 04:36:53 EDT

McBane posted : SONET circuits don't use the copper infrastructure, though. That's why I don't understand the need or use for older DS1s/DS3s unless it's something very rural (And even those will eventually go to fiber)

Re: Business Quantum Speeds!!!

Sat, 24 Nov 2012 01:38:19 EDT

blohner posted : We used to have T3's in the '00s... replaced with two active and 6 dark OC3s... SLAs have been met every time - including <20 second downtime during Sandy... it's a question of how much you are willing to pay for redundancy... You can still get 99.999% overall connectivity without any issue...

FIOS is best effort - billed as such and services as such... If you run a business and rely on internet and only have FIOS don't complain when you are down... Maybe your CFO did the math and figured out it's cheaper to be down 1 day a year in average vs. paying for true redundancy...

Re: Business Quantum Speeds!!!

Thu, 22 Nov 2012 21:57:35 EDT

rebus9 posted :

said by McBane:

You really think all those people in NYC got their SLA when Verizon's cable vault was flooded out? You think a majority of those are up now weeks after the storm? And the real kicker, do you really think all of those T1s and T3s are going to be replaced?

That will depend on whether (a) Verizon does the "right" thing, (b) regulations force them to honor their open access agreements for some period of time, or (c) converting to fiber means all previous agreements are rendered null & void.

I have a couple of locations (medical) on enterprise fiber for data. They also have T-1s for voice (full-spread PRIs). Rather than run copper AND fiber, the carrier chose to deliver the PRIs over the same fiber used to deliver the data circuit.

At the customer end, a media converter turns the fiber into copper Ethernet, handed to another router which takes Ethernet as input, and outputs into a T1 signal the PBX needs.

In other words, a T-1 can (quite easily) be delivered to the premises via fiber and converted on-site back into copper. No problem.

So it's not that Verizon CAN'T honor their committments to the CLECs. It will be interesting to see if they DO, or if they use this as the golden opportunity they've been waiting for to get the CLECs off their network.

Re: Business Quantum Speeds!!!

Thu, 22 Nov 2012 00:23:17 EDT

McBane posted : Ya, I'm very well aware of the SLAs on T1s and T3s since I used to install them in the late 90s and early 2000s. The SLAs probably won't last much longer either since Telcos seem content on letting their copper die off now.

You really think all those people in NYC got their SLA when Verizon's cable vault was flooded out? You think a majority of those are up now weeks after the storm? And the real kicker, do you really think all of those T1s and T3s are going to be replaced?

Take a look at the NYC flood sticky on here and the pic of the chainsawed off copper conduits just sitting there ready to be ripped out and replaced with fiber. :)

Copper is dead, it's only a matter of time till the copper death comes to you:

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 21:54:18 EDT

rebus9 posted :

said by McBane:

T1s and T3s are things of the past.

Well.... yes and no. Remember these ordinary broadband connections are "best effort" with no SLA. If something breaks on a Saturday evening, you might not see a truck roll until Monday. The SLA on our T-1 is 2 hours, 24x7x365. Doesn't matter if it's Christmas eve. If the T-1 goes down, it gets immediate attention.

said by McBane:

I feel for anyone who is still on such antiquated technology.

Yeah, I just turned up a new T-1 at a location that is JUST over the line between Verizon and AT&T territory. Just 3 miles south is a location currently on FIOS, and eligible to upgrade to Quantum speeds.

But the new location can't even get DSL, so we had to go T-1 for the bargain price of $350/mo. Welcome back to 20th century speeds. :(

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 20:14:30 EDT

McBane posted : T1s and T3s are things of the past. I feel for anyone who is still on such antiquated technology.

I have a business account at my house. They don't ask you for your business permit or anything, everyone has the option for either one. The business accounts just come with static IPs, and the option to order subnets. My company does pay for the internet portion of mine, though since I work from home.

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 19:55:19 EDT

ITALIAN926 posted : Wow, you people forget how much T1, T3's cost . Waaaaaaaaaaaaaaa LOL

Oh, and ordering a residential account into an obvious business location? See how well you fare when a technician arrives in your office. Better do some renovations first.

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 19:16:16 EDT

McBane posted : I was originally on a Tellabs 611 when I ordered FiOS back in 2007, then when I moved apartments to a bigger unit I upgraded to a 612. Luckily I never had that crappy unit. Both of those units had no issue going over 35Mbps from what I understand, but I only had 25/25 (originally) which became 35/35. Looking at the FAQ it looks like that crappy ONT I'm thinking of was the Tellabs 610, the upload was limited to 29Mbps. Unfortunately I can't find a good pic of one.

I'm on a Motorola 1000GT4 now.

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:49:52 EDT

mario44222 posted : I have to check the ONT.. but you might be right being a BPON motorola.. but when I asked verizon about a tech being dispatched to to upgrade the ONT they said it was not required...

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:45:24 EDT

Onedollar posted : Mcbane, were you on Telllabs bpon or Moto? Thats the difference

said by McBane:

Oh damn they more than double down on you for a /26 then, that sucks... :(

Onedollar, I'm on GPON with business 75/35. If they tell you they can't do that it's BS. They probably are trying to get the 150 sale, but lying to do it isn't the way to go, but doesn't surprise me in the least for a verizon sales rep to pull something like that. Sometimes the trick is to just ask for a super or just keep calling back till you get someone with half a brain. Most of the time when I got a ticket open for something they resolved it properly since it's actual engineers working on the issue and not some sales or tech support drone, the tickets just takes some time to get completed.

The old motorola or Tellabs BPON, I forget the exact one but it's the first fios ONT that came out, does have issues going over 35Mbps though (But that doesn't explain why 50/20 is an option)

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:38:28 EDT

yurimaster posted : I called VZ sales and I was able to get 75/35 for the same price of 35/35, ran speedtest and getting 86/38. I'm really happy now. I still pay the same price but got more than 100% increase for download, this is a steal :p
»www.speedtest.net/result/2322884366.png

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:15:12 EDT

McBane posted : Oh damn they more than double down on you for a /26 then, that sucks... :(

Onedollar, I'm on GPON with business 75/35. If they tell you they can't do that it's BS. They probably are trying to get the 150 sale, but lying to do it isn't the way to go, but doesn't surprise me in the least for a verizon sales rep to pull something like that. Sometimes the trick is to just ask for a super or just keep calling back till you get someone with half a brain. Most of the time when I got a ticket open for something they resolved it properly since it's actual engineers working on the issue and not some sales or tech support drone, the tickets just takes some time to get completed.

The old motorola or Tellabs BPON, I forget the exact one but it's the first fios ONT that came out, does have issues going over 35Mbps though (But that doesn't explain why 50/20 is an option)

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:11:37 EDT

mario44222 posted : The 61 (/26) IP block is $120/mo

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:11:16 EDT

Onedollar posted : You are being forced to 150 most likely because the figures work in benefit of dollars to the company. Your trouble ticket will most likely result in the same experience as before. Its gpon 150+ or bpon 50 and below

Re: Business Quantum Speeds!!!

Wed, 21 Nov 2012 17:10:20 EDT

McBane posted : Curious, how much do you pay for that IP block? I have 16 (well 13 usable) and I'm paying $30 I think. For a /27 I think it's $50 but if its not much more for a /26 I may go for that.