said by telcodad:
This item on the FierceCable site discusses the disparities between the different cable companies:...
Thanks for the link.
Yup, That article definitely shows Time-Warner to have the best approach.
I do disagree with the article putting Cablevision in the same bucket as Comcast, though.
Cablevision is quite specific in their statement about what they will do to help you, i.e., a credit for their regular monthly charges during the period when Optimum TV, phone or Internet products were unavailable... Customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost.
Comcast's statement, on the other hand, only offers to talk with you about your problem, i.e., We will handle customers on an individual basis
. Meaning that you have to call Comcast, wait for an available customer service person, plead your case, and then face the likelihood that Comcast will tell you that your case does not warrant any manner of refund, or even that you owe Comcast for damaged equipment, as people found out after Hurricane Ike.