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data

join:2006-07-08
reply to hayc59

Re: ESET makes again a mess of their definitions

The only problem was than an update of the same number was released twice. As a result, every user downloaded about 1,4 MB file instead of a few KB. Other than that, there was no problem in terms of protection or detection capabilities that happens when vendors mess updates.



Smokey Bear
veritas odium parit
Premium
join:2008-03-15
Annie's Pub
kudos:4

1 recommendation

said by data:
The only problem was than an update of the same number was released twice. As a result, every user downloaded about 1,4 MB file instead of a few KB. Other than that, there was no problem in terms of protection or detection capabilities that happens when vendors mess updates.

According to OP he is disappointed about 'vendors lack of communication':

said by Jrb2:
The issue has been resolved without any explanation from the part of ESET. It is good that it has been resolved. About no explanation from ESET, well let's say that is what to be expected from that company nowadays.
--
»bit.ly/gUqYaH - C. Brian Smith: Think of the exclamation point as a car horn: a little goes a long way. Lay on it too hard and everyone’s going to think you’re a moron.

data

join:2006-07-08

It's normal that updates are large from time to time, it's not something really unusual that would require further communication. What's more, it was weekend and today was the first work day when a reply was posted in the forum as well.



Smokey Bear
veritas odium parit
Premium
join:2008-03-15
Annie's Pub
kudos:4

said by data:
It's normal that updates are large from time to time, it's not something really unusual that would require further communication.
Your POV, other customers have different opinion.

quote:
What's more, it was weekend and today was the first work day when a reply was posted in the forum as well.

»www.wilderssecurity.com/forumdis···php?f=16

18 official ESET Home Users Products Forum moderators and none of them had forum weekend duty?
--
»bit.ly/gUqYaH - C. Brian Smith: Think of the exclamation point as a car horn: a little goes a long way. Lay on it too hard and everyone’s going to think you’re a moron.
Expand your moderator at work