msantaATT U-verse join:2005-05-30 Pompano Beach, FL |
msanta
Member
2012-Nov-12 2:16 pm
No INternet phone or TVThis is what I got in my basement. It's a brand new battery, we a power outage for 5 days and we got it back yesterday! What's your opinion, I disconnected everything and let it reset for 10 mins. |
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kes601 join:2007-04-14 Virginia Beach, VA |
kes601
Member
2012-Nov-12 2:23 pm
There are a few threads on here that said several ONTs basically got fried during the power surges that resulted from the outages. You'll need to call Vz. |
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msantaATT U-verse join:2005-05-30 Pompano Beach, FL |
msanta
Member
2012-Nov-12 3:39 pm
I had service one day after the power came. Everything was good until this morning. The "replace battery" and "system status lights" are on and even if I take the backup battery off, which is new, and let the ONT reset the lights won't go away. |
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said by msanta:I had service one day after the power came. Everything was good until this morning. The "replace battery" and "system status lights" are on and even if I take the backup battery off, which is new, and let the ONT reset the lights won't go away. LIPA probably fried the PSU, place a service call and have a truck roll to get it fixed. If unplugging the ONT with no BBU attached doesn't fix the issue something got cooked most likely and a tech needs to replace it. |
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PoloDude Premium Member join:2006-03-29 Aiken, SC |
to msanta
If that power supply has only two prong,it must be replaced no matter what. It does however,appear to be working correctly. Does the ONT have a Network light? If not you have no service to the ONT. |
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msantaATT U-verse join:2005-05-30 Pompano Beach, FL |
to UofMiamiGrad
I got an appointment for the 21st of this month. I wonder if there is a way to get them to come sooner. |
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said by msanta:I got an appointment for the 21st of this month. I wonder if there is a way to get them to come sooner. I'd post a picture of the ONT's status lights, as PoloDude requested. It's possible your ONT is not getting service from CO, indicating a fiber break or CO issue. Call tomorrow to see if they can move your appointment up, never hurts to ask. |
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to msanta
Try posting on Twitter. VZ seems very responsive there. |
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msantaATT U-verse join:2005-05-30 Pompano Beach, FL |
msanta
Member
2012-Nov-13 9:24 am
The only light on the ONT is the power light. I'll try twitter. |
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PoloDude Premium Member join:2006-03-29 Aiken, SC |
PoloDude
Premium Member
2012-Nov-13 9:40 am
You need a tech to come out |
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to msanta
said by msanta:This is what I got in my basement. It's a brand new battery, we a power outage for 5 days and we got it back yesterday! What's your opinion, I disconnected everything and let it reset for 10 mins. I had the same problem after we had snow last week, I called for a truck roll they came out the next day, it turned out that the cable broke off my house and was hanging off the telephone pole across the street, I live in the 11223 Gravesend section of Brooklyn. |
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msantaATT U-verse join:2005-05-30 Pompano Beach, FL |
msanta
Member
2012-Nov-17 10:39 am
I spoke to a supervisor and told them that a wire was down and even with that story they couldn't accommodate me until the 21st. They are so backed up here on LI that I basically have no choice but to wait. Anyway, my main concern is that they show up. Back in June, when I had my internet upgraded to 150/65 I took the day off from work to be home for the technician and he never showed. |
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