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msanta
FIOS

join:2005-05-30
Merrick, NY

No INternet phone or TV

This is what I got in my basement. It's a brand new battery, we a power outage for 5 days and we got it back yesterday! What's your opinion, I disconnected everything and let it reset for 10 mins.

kes601

join:2007-04-14
Virginia Beach, VA
kudos:2
There are a few threads on here that said several ONTs basically got fried during the power surges that resulted from the outages. You'll need to call Vz.


msanta
FIOS

join:2005-05-30
Merrick, NY
reply to msanta
I had service one day after the power came. Everything was good until this morning. The "replace battery" and "system status lights" are on and even if I take the backup battery off, which is new, and let the ONT reset the lights won't go away.

UofMiamiGrad
Premium
join:2001-02-03
Great Neck, NY
said by msanta:

I had service one day after the power came. Everything was good until this morning. The "replace battery" and "system status lights" are on and even if I take the backup battery off, which is new, and let the ONT reset the lights won't go away.

LIPA probably fried the PSU, place a service call and have a truck roll to get it fixed. If unplugging the ONT with no BBU attached doesn't fix the issue something got cooked most likely and a tech needs to replace it.


PoloDude
Premium,VIP
join:2006-03-29
Northport, NY
kudos:3
reply to msanta
If that power supply has only two prong,it must be replaced no matter what. It does however,appear to be working correctly. Does the ONT have a Network light? If not you have no service to the ONT.
--
“My horse fights with me and fasts with me because if he is to carry me into battle, he must know my heart and I must know his or we shall never become brothers.
-Plenty Coups, Chief of the Crow”


msanta
FIOS

join:2005-05-30
Merrick, NY
reply to UofMiamiGrad
I got an appointment for the 21st of this month. I wonder if there is a way to get them to come sooner.

UofMiamiGrad
Premium
join:2001-02-03
Great Neck, NY
said by msanta:

I got an appointment for the 21st of this month. I wonder if there is a way to get them to come sooner.

I'd post a picture of the ONT's status lights, as PoloDude requested. It's possible your ONT is not getting service from CO, indicating a fiber break or CO issue. Call tomorrow to see if they can move your appointment up, never hurts to ask.


More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
kudos:32
reply to msanta
Try posting on Twitter. VZ seems very responsive there.


msanta
FIOS

join:2005-05-30
Merrick, NY
reply to msanta
The only light on the ONT is the power light. I'll try twitter.


PoloDude
Premium,VIP
join:2006-03-29
Northport, NY
kudos:3
You need a tech to come out


Pepsiman

join:2002-01-18
Brooklyn, NY
reply to msanta
Click for full size
said by msanta:

This is what I got in my basement. It's a brand new battery, we a power outage for 5 days and we got it back yesterday! What's your opinion, I disconnected everything and let it reset for 10 mins.

I had the same problem after we had snow last week, I called for a truck roll they came out the next day, it turned out that the cable broke off my house and was hanging off the telephone pole across the street, I live in the 11223 Gravesend section of Brooklyn.


msanta
FIOS

join:2005-05-30
Merrick, NY
reply to msanta
I spoke to a supervisor and told them that a wire was down and even with that story they couldn't accommodate me until the 21st. They are so backed up here on LI that I basically have no choice but to wait. Anyway, my main concern is that they show up. Back in June, when I had my internet upgraded to 150/65 I took the day off from work to be home for the technician and he never showed.