So will switching to aggregated stop congestion during peak hours?

The difference between non-aggregated and aggregated POI is the router at which the TPIA traffic is routed off Rogers network ... Aggregated eliminates a few routers at the head end for TPIA traffic ... but it moves them to the aggregated POI ... and makes them huge routers instead!

Nitzguy, I'm not sure where you got that impression from but that's just not true. Aggregated or not, it's the exact same setup.

....Then if its not true, why drag heels and not just move to aggregated POI so you can serve the whole foot print?

If it is the same setup, you'd think that would have been done a long time ago, no?

I was guessing it was a cost issue since it would make no sense to remain dis-aggregated since you have to move to an aggregated POI eventually anyways.....

You better read the Rogers forums on dsl reports. Everyone in Ottawa is also having problems with Rogers. Switching likely won't accomplish anything.

Rogers does have a wholesale department, but it ends up being a pool of customer service agents.

I know TSI has Return on Investment to realize on, but if they realized and just went to the Aggreggated POI, this wouldn't happen at all, because then there would just be 1 scope, vs 1 scope at minimum for each POI and the administrative overhead would go way down....I don't know why they continue to drag their heels on this....because the negative PR and the increased costs in calls to their call centre, weighed vs. going to the Aggregated POI, might show them they'd save some money in the long run....

Wondering if its just an issue with Thompson modems?
Anyone having dhcp problems with SB modems?

My dad (2 blocks away) still has not had an issue with his sb5100 and I just convinced him to never switch. What a waste of money.

These DHCP issues are just ridiculous too.

I sent them a list of more then 800 such tickets from last month. They certainly know this is a big problem. This is not the first time we have these issues either.. a year ago we had very similar issues. only difference now is that people aren't offline for weeks.. but only days. either way it's not acceptable.

I may have to go back to Rogers if they can't fix this in a timely matter as I rely on my Internet for business.

Videotron is behind on orders, installs and service changes may be delayed at this time. For service issues however we are able to call a representative at Videotron to have the issue addressed. Typically there is resolution (or something scheduled) by the end of the call.

Whom ever came up with that policy concept in the Incumbents camp needs to be dragged into the street and have unspeakable things done to them.

I agree that it should take awhile for a repair job. Mine is a dhcp error.
Sent the ticket in, 24 hours later they got a reply back from Rogers saying modem firmware isn't compatible. It's a week old dcm476 shipped from teksavvy so I and teksavvy know that the firmware is perfect. Reply sent back to Rogers and now waiting again (12hours now)

Can you please find a new way to contact Rogers when it is a priority. I don't think it's very productive of your business to wait 24-48 hours for a response but when they send back a bogus response then you have to wait another 24-48?
I'm actually shocked that this is the only way to contact Rogers.

I like teksavvy but I don't like being without Internet for a week while they try and contact Rogers.

Whom ever came up with that policy concept in the Incumbents camp needs to be dragged into the street and have unspeakable things done to them.

Can you please find a new way to contact Rogers when it is a priority. I don't think it's very productive of your business to wait 24-48 hours for a response but when they send back a bogus response then you have to wait another 24-48?
I'm actually shocked that this is the only way to contact Rogers.