 AOD
join:2008-01-24
Toronto, ON
kudos:1 | reply to TSI Keith
Re: Dear Marc... said by TSI Keith:Videotron is behind on orders, installs and service changes may be delayed at this time. For service issues however we are able to call a representative at Videotron to have the issue addressed. Typically there is resolution (or something scheduled) by the end of the call.
rogers needs to have a wholesale department for stuff like this. |
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 mlernerPremium
join:2000-11-25
Nepean, ON
kudos:5 | Rogers does have a wholesale department, but it ends up being a pool of customer service agents. |
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| said by mlerner:Rogers does have a wholesale department, but it ends up being a pool of customer service agents.
Where they spout wholesale lies??? |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4
 ·TekSavvy Cable
| Yeah ... it's the Rogers customer support email team. So, instead of sharing their time between phone calls and email support, they now just do email support of their own customers and the TPIAs ...
I have butted heads with their imcompetence on several occasions when with Rogers. |
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