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bigpapae35

join:2002-10-25
united state
kudos:1
Reviews:
·Callcentric
reply to bigpapae35

Re: Incoming fax to email- Anveo or callcentric?

Well, it is true to the effect of 95%, cause I have 29 faxes in my inbox and it looks like only one of my customers is having issues.

This is a verizon pots number I ported into CC, this client faxes me every other day, didn't have an issue on pots.

But on CC, this clients fax just doesnt come through, I tried both of CC's fax modules.

I was going to forward by sip uri to anveo, but from what I just read that will just add another leg to the transmission.

Would asking the customer to reduce their fax speed help?
my customers fax machine is a canon mfc4350


Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Cyberspace
kudos:4
Reviews:
·Anveo
·voip.ms
said by bigpapae35:

I was going to forward by sip uri to anveo, but from what I just read that will just add another leg to the transmission.

Forwarding is probably not a good solution.

I suggest you purchase a DID on your Anveo account and dedicate it to fax only. Ask your client with the fax issues to fax the Anveo DID and see what happens.
--
My VoIP News

Iscream
Premium
join:2009-02-17
New York, NY
kudos:6
Reviews:
·Verizon FiOS
reply to bigpapae35
A Canon MFC series is in general a very good and robust line (I use them too, both at work and home). The customer may need to play with some settings there. For example - try to NOT use color faxing or G4 faxing. Or configure "international" faxing for this transmission to get through.

You may also try SIP forwarding to Anveo (or as Arne suggested - taking a fax dedicated DID there) - it's not going to hurt, but may bring some interesting result (I'd, for sure, be interested in knowing your experience).