What they need is a direct phone to Rogers, (I think they used to have that a long time ago) so they don't have to wait upto 48 hours to get a BS response. I know I should have a backup, but this is my home based business that is just a second income for me. I don't mind going down for a day. What I don't like is waiting 5 days for a DHCP issue that can be solved in 5 minutes by Rogers.
Rogers opted to have their customer email support staff handle the requests of the TPIAs. Rogers email support has ALWAYS had an "up to 48 hours" turnaround time on anything posted to them. And worse, they have the habit of not actually *reading* support requests. They focus on a keyword and ask dumb questions which does nothing but infuriate customers.
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