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MrPink

join:2003-08-15
Peterborough, ON

1 recommendation

reply to Dingaan

Re: [TV] Unable to Upgrade Tv Service

I do not know if Cogeco took it upon themselves to merge the accounts or not. Have you asked your wife if she has any memory of changes taking place to the account(s)?

Who's name is on the bill now and when did it change (if it did)?
Did the names on the billing ever change? Sounds like the account in its current form has been that way for awhile.

I am in no way saying that Cogeco is or is not at fault for the account holder on record. I'm saying regardless, the account is now in her name. Which brings me back to my original advice, just have her call Cogeco.

This doesn't seem to be something that warrants closing accounts and switching providers but that is your (or hers rather, as she will have to do it) prerogative. Just seems like an extreme response to a minor inconvenience.

Best of luck in whatever you decide...

Dingaan

join:2002-02-19
Bath, ON
said by MrPink:

I do not know if Cogeco took it upon themselves to merge the accounts or not. Have you asked your wife if she has any memory of changes taking place to the account(s)?

Who's name is on the bill now and when did it change (if it did)?

I already said that the internet account was in my name originally so why question that? How they came to be merged into my wife's name only is anyone's guess. But Cogeco does have a record of the account at one time being a dual account. How that was changed without my knowledge could be interpreted as a privacy infringement.

One positive thing this has done, is allow me to investigate other possibilities. Cogeco's add on cost for moving from straight digital (no HD) with our owned receiver to rented PVR with HD is substantial. They would not offer us any promotional deal because we once had an HD receiver for 8 months, but returned it because signal was abysmal and techs could not fix that. It may still be like that in our location.

With Shaw, we eliminate the cable HD problem and get substantial new customer incentives.

Today, I signed up for an on-line Cogeco account (which we didn't have before and which I could do without my wife's permission!) I found that we were using less than 10% of allowable bandwidth most of time. So even if we stay with Cogeco for internet, we will probably downgrade our account and save a few $$.